Capital One Debt Collection Complaint

Capital One Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt resulted from identity theft Arizona

This is a - - Capitol One Credit Card Account that is is my name but I did not open it. It says the account was opened back on -/-/-. I did not open the account and it was a result of identity theft. I called Capitol One when the account was still open back on -/-/- and told them that I did not open the account. They said that they would look into it and get back with me. I called them once again on -/-/- and asked them why the account was still open, they said that they have came to a " resolution '' and will close the account. They never did. The account is now in collections and they keep calling me and asking me to pay the account off when I never even opened the account. I explain to them that it was a result of identity theft and they still want me to pay for it. I have contacted - because that is who it is reported through and they have not responded to me for over a year now. I keep calling them and they say that its still in the mail. Which I do n't understand how it can still be in the mail after a year.