Discover Credit Card Complaint

Billing statement

Discover Credit card department,

Billing statement Arizona

I have had an automatic payment set up for the - of every month since 2010. I have paid over the required payment every month. On the - payment I changed the amount to the minimum payment due for financial reasons. Discover is telling me because I changed the amount of the payment it changed my due date the - of the month. I was never notified of this change. I have always known that after the - of the month all my bills are paid and what is left is mine to survive on for the month. Discover did not try to take the payment until the - of the month. They continued to try on the - and the -. Since I get paid on the - of the month there were no funds in the account. They caused - overdraft charges plus a $.00 foreign transaction fee costing me $75.00. They refuse to refund this amount to me due to their uncharacteristic change of due dates on my bill. I could not access my account due to my computer being down so did not realize this had happened until today.

Discover customer in Arizona
Oct 30, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20127/20128/20129/201210/201211/20123/20136/20137/20138/201310/201311/20131/20143/20144/20145/20146/20147/20148/20149/201410/20141/20152/20154/20155/20157/20158/201510/201512/20151/20162/20163/20164/20165/20166/20167/20168/201611/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverBilling statement67.1%17.1%4.3%2.9%5.7%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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