Discover Credit Card Complaint

Billing statement

Discover Credit card department,

Billing statement Delaware

I requested Discover Card for a Statement in - ( statements sent for people who - ). I thought the American Disabilities Act ( ADA ) required accommodations for the -, but Discover sent me the below response to the request : '' Re : Other Billing Questions [ # - ] " Hello -, Thank you for your message regarding your Discover account. I understand your inquiry for - statements, and I am happy to provide you with additional information today! I sincerely apologize as this is not a type of statement that is currently available. We do want to improve and are always looking to do so. Because of this, I will forward your interest in a - statement as feedback to our headquarters that having statements like these available would be helpful.


I appreciate your valued business and the time you have taken to contact me today. Thank you for choosing to use Discover since -/-/-! Sincerely, -We appreciate your feedback. Please Click Here to complete a short survey on your customer service experience today. DISCOVER, CASHBACK BONUS and the other trademarks, logos and service marks used in this e-mail are the trademarks of Discover Financial Services or their respective --party owners. - - - - Original Message - - - - Date : -/-/- - PMSubject : Re : Other Billing Questions [ # - ] From : --Date : -/-/- - -To : --Subject : Other Billing QuestionsFor other Billing and Statements questions, please use the space below : please send me my statements in - as well.

Discover customer in Delaware
Oct 27, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20127/20128/20129/201210/201211/20123/20136/20137/20138/201310/201311/20131/20143/20144/20145/20146/20147/20148/20149/201410/20141/20152/20154/20155/20157/20158/201510/201512/20151/20162/20163/20164/20165/20166/20167/20168/201611/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverBilling statement67.1%17.1%4.3%2.9%5.7%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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