Review and analysis of over 8 complaints against Western Union
Western Union consumers have reported over 8 official complaints related to Other transaction issues. Out of the 8 consumer complaints against Western Union, 0% were disputed by the consumer (i.e. the consumer was not happy with how Western Union responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Western Union resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Western Union Money transfers other transaction issues other transaction issues December 1, 2015 - This complaint is against Western Union Money transfer servicesI initiated a transfer on - - 2015 for the amount of $180.00 to be collected at an agent location in -. - # -. After waiting 2 weeks without the receiver getting the money I called WU on Fri - - - was told that there was a system issue with Western Union and the transfer would be escalated. I was told to wait for 24 to 48 hrs to receive a confirmation and was assured that the supervisor would call me back within this time frame with any updates. I did not get any form of confirmation or communication fro... |
Western Union Money transfers other transaction issues other transaction issues November 22, 2015 - On -/-/15 I initiated a money transfer via Western Union at - store # - to my bank which is out of state. I needed the cash there for payment of bills, and usual household expenses. On -/-/15 I received a text message from Western Union stating the deposit was delivered to my bank. On -/-/15 I called my bank, - Bank, who stated they did not have any record of a deposit in the amount I sent. -/-/15 I called Western union. In a recorded phone conversation, I was told that the money was rejected by my bank, as they do not accept western union transfers and I... |
Western Union Money transfers other transaction issues other transaction issues November 22, 2015 - I sent a friend $100.00 via Western Union. On two occasions the recipient has attempted to pick up the money and on both occasions has been denied payment. I called Western Union customer service where I was told by the person I spoke to and then that person 's supervisor that Western Union has no control over it 's agents and whether or not they pay recipients. When I tried to cancel the transaction Western Union 's customer service refused without reason they simply said that they are not authorized to cancel a transaction which I do not believe. First their agents do n't have to pay funds... |
Western Union Money transfers other transaction issues other transaction issues November 17, 2015 - I have a Western Union money order that was made out to me. I tried to cash this money order at a WESTERN UNION facility. They do not cash their own money orders!! It seems Western Union will gladly accept someone 's money but will not give it to the person it is made out to. The only place to cash Western Union money orders is at check cashing places that charge 8-10 % of the amount! I just called around. This is ridiculous and takes advantage of the consumer. ... |
Western Union Money transfers other transaction issues other transaction issues November 11, 2015 - I initiated a money transfer online through Western Union. The next day I received an e-mail that the transfer was on hold until I called to provide additional information. I called that same day, provided information to the customer service representative and was told that everything was alright and the transfer would go through. The money was taken out of my bank account and several days later, the transfer still shows as processing on the WU website. I contacted WU through chat and later by phone only to be told that the transaction was cancelled by WU and that I would be receiving my money... |
Western Union Money transfers other transaction issues other transaction issues October 28, 2015 - I was wired money by my sister across the country. I went to the nearest western union licensed against. There were probably - or - other customers in the store. I go to grab a slip that I 'm supposed to write my private information on including : my password, phone number, address, and that same information about my sister the sender of money. When I ask for a form to fill out he says do n't worry about just tell me the information. So I provide him with the information but because it is not written down I believe he put the password in wrong. He says " The passwords wrong I can help yo... |
Western Union Money transfers other transaction issues other transaction issues October 26, 2015 - I have tried to transfer money to a bank in - and WU wrote, on - -, 2015, that the transaction went through : - -, Thank you. The payment for your money transfer has been received. It will be available in - - - - - account by - -, 2015. If you have any questions, contact us anytime. Thanks for using Western Union. -This is your proof of payment for the money transfer below. -Your tracking number ( MTCN ) is : -Transaction Date : - -, 2015 - ETHowever, on the same day ( -/-/2015 ), I received this email : Dear - - , Money Tr... |
Western Union Money transfers other transaction issues other transaction issues October 21, 2015 - I sent money using Western Union to my stepson in -. ( My tracking number ( - ) is : - Transaction Date : - -, 2015 - ET ) The money was a direct transfer from my bank account to my stepsons bank at -. After calling Western Union on - the lied an told me that my bank will not release the funds for 5 days but in fact the money was Debited on - and posted on -/-My stepson is not able to get the money even after calling western union as instructed when I did the transfer. They told him that I needed to call western union before he could get the money. When I call... |