BB&T Financial Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

BB&T Financial Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Pennsylvania

Branch Banking & Trust Company is my client 's lender. I am a - -. They requested more document 's without on -/-/- - and Denied him -/-/- -, less than 24 hours. I received the document 's later that afternoon. The document outstanding was for food stamps transactions. We provided them information of the account being an open status and that was insufficient. Homeowner is not computer literate and we struggled to get the statements as we could n't reset the password during our appointments because he did not have a smart phone we had to wait for his daughter to access his email after school.

BB&T Financial customer in Pennsylvania
Oct 13, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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