Review and analysis of over 281 complaints against BB&T Financial
BB&T Financial consumers have reported over 281 official complaints related to Loan modification,collection,foreclosure. Out of the 281 consumer complaints against BB&T Financial, 20% were disputed by the consumer (i.e. the consumer was not happy with how BB&T Financial responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against BB&T Financial resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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BB&T Financial Mortgage loan modification,collection,foreclosure March 18, 2017 - Recently received calls from BB & T telling us that there are modification options available to us. We have submitted a complete modification package for review two times but have not received a confirmation of recept. According to the Bank 's lawyer nothing has been received. So we asked her for her fax number to send her a copy to see along with our prior fax confirmation records. The fax that she gave us would not accept our fax, we tried numerous times ( sent bank 's lawyer record of failed fax transmission ), so we sent her the documents via -. She claimed she could mot see the Applica... |
BB&T Financial Mortgage loan modification,collection,foreclosure February 3, 2017 - First mortgage with - is current. BB+T is forcloseing on a HELOC, and I have prodigy reality representing me at this time. Bb+ t has a value of $310000.00, after over - showings, no one is coming to the minimum threshold sale price of $300000.00. I would respectfully request bb+ t, to order an independent appraisal, and based on the results, potentially lower net amount amount bb+ t will accept, or modify my our HELOC. It was never our intention to loose our home. We love living here. - Is our mitigation specialist. Cell -. -, Florida -... |
BB&T Financial Mortgage loan modification,collection,foreclosure January 19, 2017 - I can not begin to tell how frustrated I am. For the last 3 years I have been affected by health issues related to multiple back conditions. These conditions impacted my ability to continue to earn a living.. My family and my performance suffered. - I was diagnosed with - .I tried to avoid - to no success. I began to default in my mortgage when the condition preventing me from - etc.. -/-/- I had no other choice then to have the -. I was out of work I spend four months recovering. I return to work -/-/-. Shortly after I was laid off.. I immediately continue to panic a... |
BB&T Financial Mortgage loan modification,collection,foreclosure December 9, 2016 - wE ARE ATTEMPTING TO NEGOTAITE A SHORT PAYOFF ON A HELOC THAT IS OWNED BY BBT AND THIS LOAN IS GOING INTO FORECLOSURE. WE HAVE ATTEMPT TO REACH OUT THE THE BBT LOSS MITIGATION OFFICE, AND WAS TOLD THAT WE NEEDT TO CONTACT THE HELOC LOSS MITIGATION. THE PHONE NUMBER PROVIDED ONLY ALLOWS YOU TO LEAVE A MESSAGE, WHICH FOPR THE PAST - WEEKS WE HAVE LEFT OVER A DOZEN VOICEMAIL. WE HAVE CONTACTED BBT CUSTOMER SERVICE AND THAT EVEN TRIED TO REACH A LIVE PERSON AND AFTER SEVERAL ATTEMPTS THEY GAVE UP. WHE CALLED ANOTHER NUMBER THAT GAVE -, - AND AGAIN LEFT MESSAGE AND NO RETURNED CALLS. I TRI... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 9, 2016 - We have been denied the opportunity to even apply for modification programs which will allow us to retain our home. Our first modification attempt was 8 years ago when we were told that we do not qualify as our loan was current. Then we had the loan go not current at the end of a 5 year high interst interest only ballon mortgage term in the height of the mortgae crisis to qualify for moertgage modification to be told that modification was not an option only foreclosure ( at this time no one was underwriting mortgages ). Since our first attempt, BB & T has rejected all modification applications... |
BB&T Financial Mortgage loan modification,collection,foreclosure October 27, 2016 - Hello I have been trying to work with BBT on a loss mitigation package for assistance. However, it seems that they are intentionally failing to log in received documents and failing to follow through with return phone calls. For example they called and asked for profit/loss statement, then asked for it to be for the 3 months prior which would be -, - - 2016, then asked for it to be individually stated. Each time I give them what they asked for and it was never acceptable. Then the next step it was n't received. Every time you speak to someone its a different request. Then they stated ... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 28, 2016 - I had a mortgage through BB & T for a home originating - -. The house was sold in - - as a Short Sale per agreement with BB & T. The Short Sale was reported as a Foreclosure on Equifax credit report that was run - -. - credit shows Mortgage was reported as " Paid For Less Than Full Balance ; Foreclosure ; Fixed Rate. '' However, per BB & T letter dated -/-/-, " The loan is to be reported as " settled '' ( LOAN PAID IN FULL FOR LESS THAN THE FULL BALANCE ) to the appropriate credit repositories. '' I need my credit corrected to show Short Sale for the BB & T mortgage i... |
BB&T Financial Mortgage loan modification,collection,foreclosure July 20, 2016 - I got a loan modification on my house and I thought the bank put the money that was owe on the end of my loan but they actually put a lean on my house. The company that the back out source my loan with went bankrupt. The bank claim that they do not know anything about lean. I want the lean removed and the debt cleared.... |
BB&T Financial Mortgage loan modification,collection,foreclosure June 17, 2016 - Wrongful Foreclosure, Unlawful Detainer and not including all documents in a Qualified Written Report request. So I could ascertain any and all issues. The attachments are everything I received in my QWR packet which I requested on - - -. The report was run on - - and the DEED of TRUST was not signed over until - - - on -/-/- Also Banking Branch and Trust Co. did not have the Assignment of Deed of Trust until - - - after the foreclosure process had been started. That is just a few issues I found once everything was done. There was nothing in the QWR about ... |
BB&T Financial Mortgage loan modification,collection,foreclosure May 13, 2016 - For nearly 8 years, I worked for Branch Banking and Trust Company, who held the - Mortgage, and a - lien ( Equity Line of Credit ) on my primary residence home. I quit my job with BB & T in - -, and became unable to afford making further payments on the loans. I was divorced from my ex-spouse in - -, and my ex-spouse did not offer any assistance in repaying the loans or settling the outstanding debts. I requested as part of our divorce proceeding that my ex-spouse agree to allow me to market and sell the home ( she moved out in - - ), but she refused to authorize the li... |
BB&T Financial Mortgage loan modification,collection,foreclosure April 25, 2016 - I have been behind in my mortgage 2 - 3 months on occasion due to lack of income. I have several times requested loss mitigation help. I just need to have 1 or 2 payments deferred to the end of the loan so I can get caught up with my loan payments. They will not help me. I 'm not sure why they would not help me and just want me to continue to be behind instead of deferring the payments. WHY would they want me to continue to struggle and be behind? I need help and hope you can help me to get back on track with my mortgage payment. Thank you - - ... |
BB&T Financial Mortgage loan modification,collection,foreclosure March 29, 2016 - Our Family owns an automotive repair shop in - Florida. We have served this community since the -. My father in law had a loan with - Bank. FDIC focreced BB & T to take on - bank and thus our loan was now with BB & T. Everything was fine and BB & T even approved a 2nd Loan to the business with my father in laws guarantee. The economy tanked in - - and my father in law fell behind on the payments. In - of - my father in law passed away leaving everything in flux. I have a background in mortgages and specialize in loss-mitigation, so The day he passed away I reached out... |
BB&T Financial Mortgage loan modification,collection,foreclosure March 9, 2016 - Over the course of 7 months of negotiations and several foreclosure sale postponements. We accomplished raising money to Fully Payoff our - Mortgage ( BB & T ) and Short Pay - Lien Holder ( --HELOC ). Another Foreclosure date was set for - -, 2016, without my knowledge, no notice to - Lien Holder, and No notice posted on - - -, webiste ( Foreclosing Attorney ) We were in bi-weekly communication with - - - to obtain a updated payoff and no one mentioned New Sale date. We would have put in a request for postponement as in previous occasions. Most assuredly wit... |
BB&T Financial Mortgage loan modification,collection,foreclosure January 28, 2016 - STRAP : - BB & T violated many Federal Regulations Including TILA, Regulation Z, Dual Tracking ( as they were informed I was working on a Loss Mitigation Package with Neighborhood Home Solutions well within foreclosure deadlines, failed to send me their Loss Mitigation package within a timely fashion, exploited my lack of knowledge of the law and claimed they would " work out a solution during my first trial when my complaints should have been raised, and gave me a predatory loan as I was below the poverty line with - dependents. The Civil Court could not adjudicate these claims and BB &... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 17, 2015 - We are filing a complaint against Branch Banking & Trust for violating RESPA and other regulatory guidelines by failing to notify us 60 days in advance that our five year balloon, second mortgage, was due to mature. Actual notification, via mail, that the loan had matured occurred 60 days after the loan due date had expired. Due to their negligence in notifying us the mortgage was due to mature, we are now facing a foreclosure hearing notice from BB & T with a court date set for - -. Their unwillingness to acknowledge this regulatory violation, their refusal to accept our monthly payment... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 9, 2015 - I have tried to refinance my mortgage with BB & T for the last 3 years and am not successful. In 2008 the value of my property dropped below the loan amount so I did not quality for refinacing. The property is not marketable with the loan above the loan value. I have looked at the haarp program but my exusting loan was closed two months before I would be eligible for the - program. I have had a law firm helping me, - - - firm, but they have not helped at all. I have retired since purchased this home and my total income is from SSI of $1600.00 per month and my payment are $910.00... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 9, 2015 - I lost my full time employment the end of last year. I had been looking work and to start my own business since that time. Earlier this year my wife 's employment also changed, during the same time my father came to stay with us for a few months due to failing health. We had to look to assistance from the government. I submitted a hardship to BB & T for help with the payments we were behind. I had to submit this hardship -. Both times BB & T has declined the hardship, stated unable to verify my employment or income. I submitted all paperwork I was asked for. I am still employed at the same ... |
BB&T Financial Mortgage loan modification,collection,foreclosure November 2, 2015 - The Homeowner fell behind on her mortgage and tried to work out loss mitigation options with her servicer, BB & T. The Homeowner and BB & T participated in a state administered mediation session that concluded without an agreement. As a result of the mediation, The Homeowner knew what documents BB & T needed to continue their loss mitigation review. She submitted those items on - -, 2015. BB & T 's attorney confirmed that he had received the workout package, he forwarded it on to BB & T, and he also confirmed that the Homeowner had submitted a complete package. BB & T 's counsel agreed n... |
BB&T Financial Mortgage loan modification,collection,foreclosure October 13, 2015 - Branch Banking & Trust Company is my client 's lender. I am a - -. They requested more document 's without on -/-/- - and Denied him -/-/- -, less than 24 hours. I received the document 's later that afternoon. The document outstanding was for food stamps transactions. We provided them information of the account being an open status and that was insufficient. Homeowner is not computer literate and we struggled to get the statements as we could n't reset the password during our appointments because he did not have a smart phone we had to wait for his daughter to access his... |
BB&T Financial Mortgage loan modification,collection,foreclosure October 6, 2015 - BB & T was involved in A federal investigation. The other banks settled. Where BB & T would n't. - - was convicted of the crime. Now there 's a lien against my dead father. ... |
BB&T Financial Mortgage loan modification,collection,foreclosure September 29, 2015 - In 2014, my business, as I am -, had a downturn in gross income. The decline in income was temporary as my business is strong, but I lost personal income and fell behind in my mortgage for three months. I explained the circumstances, and asked my bank BB & T to help me with a deferment and modification as my interest rate is 5.75 %. As I am -, my income was not high enough, to refinance, get a deferment, get a modification, and they suggested I sell my home. If I had not come up with the money that was owed, and the late payments that accrued, I would have lost my house. I am in the -... |
BB&T Financial Mortgage loan modification,collection,foreclosure September 10, 2015 - BB & T foreclosed on my home despite many attempts to work with the lender. The Plaintiff is in violation of Dual Tracking in that I have not been allowed ample time to execute all actions to avoid a Foreclosure. My modification was declined -/-/15 and the auction proceeded on -/-/15 leaving little time to explore other options such as the HARP program or Short Sale. Furthermore, I had asked for assistance before ( in BB & T 's ) records yet no record of sending a Loss Mitigation package was unable to be produced. The lender has not been able to provide an original contract. The tr... |
BB&T Financial Mortgage loan modification,collection,foreclosure September 9, 2015 - In - I sent a complaint to BB & T, because after two years of responses to my RESPA QWRs from - - - ( - ). they have written to me that the custodial bank for my foundational loan documents are in -. In - of 2015, - wrote in a CFPB response that BB & T is now the custodial bank. I then sent a complaint to BB & T on the CFPB web page. BB & T immediately sent it back to the CFPB stating they had no account in my name. After sending another complaint to -, they recently responded with the attached letter. In that letter, in paragraph -, they claim once again that the... |
BB&T Financial Mortgage loan modification,collection,foreclosure September 8, 2015 - REF : Case No : SERVICE OF COURT DOCUMENT - CASE NUMBER - foreclosure auction is being conducted illegally as the plaintiff, BB & T has violated Federal Law regarding Dual Tracking. I was not given ample time to come to an amicable agreement with the plaintiff and their services. I was not given time torefinance or use the HARP program or Short Sell. Furthermore, the plaintiff took the case out of the hands of the civil circuit court saying they were unable to judicate thecase and proceeds with the auction. I will be persuing several agencies regarding the legal conduct of BB & T and suing ... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 30, 2015 - I sent in information for a loan modification. The person who was handling my loan modification left the company. Now my calls are not being returned. My check was returned and my loan is now in default. Also, while I was waiting for an answer to my loan modification, a second signature was requested for the tax form. I have requested a loan modification in the past, ( I cancelled the loan modification because I did n't agree to the terms ) and I did not have to have a - signature. It clearly states on the form that a - signature is not required. I have called the company several times, ... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 13, 2015 - On - -, 2015 I was advised to bring account current with $8000.00, and the Foreclosure dated -/-/15 would be stopped. I ordered reinstatement letter and the amount came back $ -. I faxed my request for postponement and third party authorization over at the same time. It took 2 more faxes and BB & T just now ( TODAY ) receiving my formal written request to postpone/cancel foreclosure in pursuit of a workout. I am told by local agencies other options to Home Retention are available to me but NO One made this clear to Us until now. BB & T is saying they can not stop the sale beca... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 12, 2015 - I currently have a mortgage with BB & T ( initially - Bank ). The mortgage is on a home I purchased in 2005 for at the time was my Primary residence. We have since converted this to a rental property as the home was no longer able to accommodate our growing family, and we were unable to sell due to market conditions. The mortgage is what would now be considered a predatory loan ( - Interest only 1st 10 years ). In the past month the payment has ballooned as the loan has modified to its amortization stage the payment has increase by more than doubled what is was during its Interest only P... |
BB&T Financial Mortgage loan modification,collection,foreclosure August 10, 2015 - I have filed at least - HAMP applications and sent them to BB & T and they continue to charge me late fees and leave me hanging so that they can rack up fee after fee and deny me a HAMP loan based on me not resolving my hardship, if I was able to resolve my hardship I would n't need a HAMP loan. This is not a HAMP guideline and I feel they are denying me so they can run up as many fees as they possibly can. I 've been feed to death for at least the last 2 years and it just continues and I just keep getting denied and then they keep sending me letters telling me they value my business, well ... |
BB&T Financial Mortgage loan modification,collection,foreclosure July 28, 2015 - I had a home equity line of credit on my personal home with BB & T. Around 2010 I got behind on a few payments but then I was able to pay the account off and so the account was closed. The credit reports report the status on the account as paid and closed in 2010, but also report incorrectly this account as a FORECLOSURE that is incorrect and affecting my credit. I submitted a correction request with the credit reports but had no luck and the Bank BB & T refused to make the correction and they have NO prove that the home was foreclosed because I paid it off ( as the 3 credit bureaus report the... |
BB&T Financial Mortgage loan modification,collection,foreclosure June 25, 2015 - Filed with my - lien bank, Susquehanna Bank, for a short sale over 45 days ago. They have not been responsive, nor have they scheduled an appraisal to date. Failure of Susquehanna to respond could affect payoff of my - lien with - -. ... |
BB&T Financial Mortgage loan modification,collection,foreclosure May 14, 2015 - BB & T improperly denied our repeated request for modification never providing any tangible evidence or explanation as to why. They then took advantage of us with servicing shortcuts and unauthorized fees. They failed to promptly and accurately apply payments made, and charged unauthorized fees for default-related services resulting in a huge amount of accumulated fees, penalties, and interest. They deceived us about foreclosure alternatives. They failed to provide accurate information about loan modification and other loss-mitigation services, they also failed to properly process our applicat... |
BB&T Financial Mortgage loan modification,collection,foreclosure April 29, 2015 - We own a home in - - -, FL. It is valued at around $ 550K We took out a HELOC with Bank - it was an interest only loan. When BBT took over Bank - we were at a balance of $240000.00 we were contacted by BBT and told, they do not service that type of loan '', we would be put on a 15 year payout with a 3 year balloon '' 6.875 % interest '' that 's the best we can do ''. It was far above what we were comfortable with and we communicated that. We tried to wrap our - and - mortgages together and make it more manageable but do to the low value housing market in our area in ... |
BB&T Financial Mortgage loan modification,collection,foreclosure March 30, 2015 - We are having communication problems with BB & T Mortgage, we were hoping you could intervene and get them to help us get our mortgage back on track. We have tried to work with their representatives to obtain a modification on our loan, but they have not responded to our petition. They set us up on a forbearance plan, which we complied to the last payment of the agreement, in the intent for BB & T set us up on a loan modification plan. They are either purposely trying to take our home away or have a very dysfunctional process. Either way, we would like for you to look into what they are doing ... |