Capital One Debt Collection Complaint

Capital One Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt Arizona

I hired an attorney to help me validate an allegedly unpaid debt with Capital One. My attorney has sent numerous requests in writing ; as well as confirming receipt of those requests via phone notifying Capital One that I have hired them, and Capital One refuses to release the validation of debt to my attorney. They state that the requests are not valid ; however, I have signed the requests to allow my attorney to speak with them. Please find a chronology attached:-/-/-/15 My attorney sent original written authorization and request for validation documents-/-/-15 My attorney spoke to a - who stated that they had n't received the request. My attorney then resent the request-/-/-/15 My attorney spoke to a - who stated that it takes 14 days to process an authorization documents and to allow for them to send docs out. -/-/15 My attorney spoke to a - who stated they had n't received the request again and who gave my attorney the last four digits of my account because the authorization would n't get put with the account unless the full account number was on the authorization and to fax the authorization to - and there is a


- -. My attorney explained they had been notified numerous times and - refused still to provide information. -/-/15 My attorney faxed another request and signed authorization by me. -/-/15 My attorney spoke to - - - - the call was then transferred to - - - ; - ). After speaking with - she was able to let my attorney know that she put a direct request into their correspondence dept and will have a response to the request no later than Monday. My attorney was told that if she did n't hear back by Monday she could call back to the Capital One - Escalation Department at -. -/-/15 My attorney received a call from - - - - that she was still waiting to hear back from the department that releases documentation from her manager ; and would follow-up with my attorney again on -/-/15. -/-/15 My attorney received a call from - - - - that she was still waiting for a response and review from her manager would call back on -/-/15. -/-/15 My attorney received a call from - - - - that they will not release the validation of debt unless they receive a valid signed release. My attorney explained that they had received both the letter of attorney representation and a signed authorization from me. My attorney asked for re-evaluation and - to call back on -/-/15. -/-/15 My attorney did not receive a call from -/-/-/15 My attorney did not receive a call from -. My attorney called and left message on - 's voicemail-/-/-15 My attorney did not receive a call back from -, called again. My attorney spoke to - - - - who reiterated that they will not release the documents. My attorney asked to speak with manager for the department. My attorney was transferred to - - Executive Resolution Department -. My attorney spoke with - and she reviewed the information and was going to put in a request that the documentation be sent in the next two weeks. My attorney asked why it would take two weeks to receive the documents was told that - could not guarantee expeditious receipt of documents but would put it in the notes in the request for documents. My attorney requested a call back from the Manager for -, my attorney should receive a call back in - hours.