Umpqua Holdings Corporation Mortgage Complaint

Umpqua Holdings Corporation Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wyoming

Our mortgage bank-servicer is collecting $250.00 monthly for property taxes and hazard insurance escrow, but only crediting between $77.00 and $ - monthly to the escrow account. The Bank-Servicer has refused to respond to - written requests for error resolution or explanatory information. We do n't know if this is negligence, fraud, or a misunderstanding. These facts, however, are indisputable : - Our mortgage requires a monthly payment of $2100.00 : $1800.00 principal & interest and $250.00 escrow. The Bank-Servicer website says, however, that our Total Scheduled Payment '' is $1900.00. $180.00 less than actually paid. - Between -/-/-, and -/-/-, we made - payments of $250.00 to the escrow. The Bank-Servicer website for the same period shows that the amount credited monthly to the escrow was usually between $77.00 to $96.00, a difference of $180.00 each month. ( Website : 1 ) correct amount of $250.00 in -, -, and -/-/- ; 2 ) $77.00 for next 12 months ; and 3 ) $96.00 for last 2 months. ) - The Bank-Servicer website shows monthly credits of $180.00 to


due ; we paid the -/-/- property taxes. ) The correct escrow balance should be the undisputed amount paid in $5900.00, minus the only amount paid out, $180.00, for a total of $5700.00 The Bank-Servicer website says, however, that the current balance in escrow is $480.00, a difference of $5200.00. - We wrote Bank-Servicer - times ( -/-/-, -/-/-, -/-/- ) requesting error resolution and information. The Bank-Servicer has ignored each letter and each request. -Over four weeks ago, on -/-/-, a person identifying herself as being from the Bank-Servicer called us and said that we would shortly receive a written response to our letters. None came. From the call, however, there can be no doubt that the Bank-Servicer has received our letters, and that its failure to respond has been knowing, deliberate, and willful. The bank is Sterling Bank, part of Umpqua Holding Corp ( Umpqua ) ; the servicer is - - ( - ). Sterling, Umpqua, and - are collectively referred to herein as Bank-Servicer. Neither Umpqua or - are mentioned in the closing documents establishing the escrow. This information was obtained from the bank 's website. We never received the required notice of transfer of servicing ( - ), nor an annual escrow account statement ( - ) ; thus we do n't know if these are a single entity or about their interrelationship. - notices requesting error resolution and information were mailed to the address required in the mortgage documents and listed on the Sterling-Umpqua Bank website : that is, - - -, - -, - -, IL -. Resolving the missing escrow funds and explaining the likely redirection to principal curtailment '' would seem the intent of timely error resolution ( - ) and information requests ( - ). This Bank-Servicer, however, refuses to respond and obey CFBP requirements. The Bank-Servicer 's conduct has violated these sections of - - - - : 1 ) - ; 2 ) - ; 3 ) - ; and 4 ) -. The attached documents show the following payments, credits, and balances. Item Actual Umpqua Website DifferenceMortgage Payment : $2100.00 $1900.00 $ --Principal & Interest $1800.00 $1800.00 $ -Monthly Escrow Pay-In : $250.00 $77.00 $ --Total Paid into Escrow : $5900.00 $3400.00 $ --Total Spend by Escrow : $180.00 $180.00 $ -Current Escrow Balance $5700.00 $480.00 $5200.00