Review and analysis of over 19 Conventional Fixed Mortgage complaints against Umpqua Holdings Corporation
Umpqua Holdings Corporation consumers have reported over 19 official complaints related to Conventional fixed mortgage. Out of the 19 consumer complaints against Umpqua Holdings Corporation, 21% were disputed by the consumer (i.e. the consumer was not happy with how Umpqua Holdings Corporation responded to their complaint) and 95% were processed in a timely manner. 32% of consumer complaints against Umpqua Holdings Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Umpqua Holdings Corporation Mortgage loan modification,collection,foreclosure March 20, 2017 - I was in chapter - for past three years during which time my wages were garnished and according to trustee documents over $36000.00 was paid to my mortgage company yet they state they never received and now county is wanting to auction my property for unpaid property tax which should have been included in my payments when I tried talking to mortgage company they stated let 's get you in home preservation first then we will look into it they never have... |
Umpqua Holdings Corporation Mortgage loan modification,collection,foreclosure February 27, 2017 - I bought what was supposed to be my retirement home in - -. It has a main house and a small guest cottage. About a month after - we discovered the house had - mold in the kitchen, master bath and several other areas. I had a home inspection and the home was cleared for section -. I reported the issue to the - - - and they ended up taking the company, - - owned by - - to the - as they had defrauded and were on probation for with the - - - for doing the same cover up to another homebuyer two years prior to doing this to me. The - ordered them to... |
Umpqua Holdings Corporation Mortgage application, originator, mortgage broker September 25, 2016 - I applied for the third time for a FHA refi and wasted 2months of valuable time only to find at the end that I could not have more than - FHA at one time. Because it was check in the front I paid for an appraisal and was denied. This caused my credit report to be affected with two more months of past due on an balloon payment. Today I received denial reason which are wrong. The bank changed the product so they could then deny me for the 1 ) excessive obligation 2 ) unacceptable payment record on previous mortgage and then 3 ) Does not meet FHA guidelines. All of the above is wrong because... |
Umpqua Holdings Corporation Mortgage settlement process and costs August 10, 2016 - Case number - They still won ' give me my money. I can not do what they ask it is impossible. Please help me to the next step so I can get My money Back. By the way I called them to get specific information on my loan they said they understood what I wanted but kept sending the wrong stuff. They were rude and being difficult on purpose. I needed the part in the contract that says that if - - or should die the house automatically goes to living person.. I gave plenty of information to them about his death and that my name was on it. They are harrasing me. The person, - - - cal... |
Umpqua Holdings Corporation Mortgage settlement process and costs July 30, 2016 - My friend and I purchased a house together in - OR. We set it up so that if either of us died the other person would get the house. - - Died -/-/2016.I had to sale because I could not afford it.The house sold on -/-/2016. My name was on the sale papers, deed, and should of been on the loan also.We had an escrow account for taxes and insurance. The insurance had no problem giving me my check in my name alone. You people at Umpqua bank refuse to give me a check with my name on it alone.I explained many times to your workers that it was impossible for me to produce a death certificat... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account May 5, 2016 - My home lone is With Umpqua bank Loan # -, and they ordered Home insurance even though I verified my coverage of insurace with - with Umpqua at least two times ( faxing them my insurance cover sheets. ) Yet they still ordered insurance on -/-/2016 in the amount of $3300.00 and raised my payment amoung to pay the insurace, so I was paying - insurance companies then I even called and spoke with an supervior with Umpqua on -/-/2016 and we did a -way call, with My - insurance representative, to verify insurance. and the representative from Umpqua said oh good fax/scann... |
Umpqua Holdings Corporation Mortgage settlement process and costs October 30, 2015 - I submitted an application to Umpqua Bank for a mortgage -/-/-, 2015 and was assigned a closing date of - -. - - was assigned as the mortgage banker. On the application I noticed that my home value was listed as $320000.00, where this figure came from I do not know. After the original good faith estimate was sent to me and prior to going forward and pre-paying for the appraisal, I asked - - if there were any issues that I should be concerned about and I was told no, everything was fine. Unbeknownst to me, the terms of the mortgage were based on a 60 % LTV which was exa... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account September 18, 2015 - Our mortgage bank-servicer is collecting $250.00 monthly for property taxes and hazard insurance escrow, but only crediting between $77.00 and $ - monthly to the escrow account. The Bank-Servicer has refused to respond to - written requests for error resolution or explanatory information. We do n't know if this is negligence, fraud, or a misunderstanding. These facts, however, are indisputable : - Our mortgage requires a monthly payment of $2100.00 : $1800.00 principal & interest and $250.00 escrow. The Bank-Servicer website says, however, that our Total Scheduled Payment '' i... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account June 27, 2015 - On the morning of Tuesday, - -, I received a call from my homeowners insurance company letting me know my annual payment was overdue. This payment should have come from Umpqua Mortgage and was due - -. I called Umpqua to find out what had happened. I waited on hold for a long time, than eventually opted for the get called back without losing your place in the queue '' approach. I finally received the call back at -. The rep I spoke to made no attempt to investigate or solve the problem, merely telling me that she 'd pass my information along. On - -, I received a notice o... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account June 10, 2015 - My mortgage is held with Umpqua Bank. Formerly, Sterling Bank. Since the time Umpqua took over all Sterling clients and loans, my mortgage payments have been messed up. In - 2015, as I normally do, I mailed my mortgage payment, it was cashed by Umpqua Bank on -/-/15, ( proof of the payment is available and was sent to Umpqua Bank ). Then in the beginning of - I received a call and mail from Umpqua Bank stating my mortgage was - days behind and they sent me loss mitigation paperwork. Not knowing if they were accurate, I authorized - immediate payments. I then went home to rese... |