Review and analysis of over 14 complaints against Umpqua Holdings Corporation
Umpqua Holdings Corporation consumers have reported over 14 official complaints related to Loan servicing, payments, escrow account. Out of the 14 consumer complaints against Umpqua Holdings Corporation, 14% were disputed by the consumer (i.e. the consumer was not happy with how Umpqua Holdings Corporation responded to their complaint) and 93% were processed in a timely manner. 21% of consumer complaints against Umpqua Holdings Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account November 5, 2016 - I live in -, Oregon where property values/home prices have been climbing for the past few years. I bought my home just a little over two years ago. I have made on time complete payments on my mortgage. I asked that my PMI be removed. First my bank claimed that my home was worth - less than I could probably make if I sold it/and - less than the county assessed it for tax purposes and I disputed that. Now they are claiming I need to have have - % equity - even with the low value they placed on my home, I currently have - % equity.... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account May 5, 2016 - My home lone is With Umpqua bank Loan # -, and they ordered Home insurance even though I verified my coverage of insurace with - with Umpqua at least two times ( faxing them my insurance cover sheets. ) Yet they still ordered insurance on -/-/2016 in the amount of $3300.00 and raised my payment amoung to pay the insurace, so I was paying - insurance companies then I even called and spoke with an supervior with Umpqua on -/-/2016 and we did a -way call, with My - insurance representative, to verify insurance. and the representative from Umpqua said oh good fax/scann... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account September 18, 2015 - Our mortgage bank-servicer is collecting $250.00 monthly for property taxes and hazard insurance escrow, but only crediting between $77.00 and $ - monthly to the escrow account. The Bank-Servicer has refused to respond to - written requests for error resolution or explanatory information. We do n't know if this is negligence, fraud, or a misunderstanding. These facts, however, are indisputable : - Our mortgage requires a monthly payment of $2100.00 : $1800.00 principal & interest and $250.00 escrow. The Bank-Servicer website says, however, that our Total Scheduled Payment '' i... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account June 27, 2015 - On the morning of Tuesday, - -, I received a call from my homeowners insurance company letting me know my annual payment was overdue. This payment should have come from Umpqua Mortgage and was due - -. I called Umpqua to find out what had happened. I waited on hold for a long time, than eventually opted for the get called back without losing your place in the queue '' approach. I finally received the call back at -. The rep I spoke to made no attempt to investigate or solve the problem, merely telling me that she 'd pass my information along. On - -, I received a notice o... |
Umpqua Holdings Corporation Mortgage loan servicing, payments, escrow account June 10, 2015 - My mortgage is held with Umpqua Bank. Formerly, Sterling Bank. Since the time Umpqua took over all Sterling clients and loans, my mortgage payments have been messed up. In - 2015, as I normally do, I mailed my mortgage payment, it was cashed by Umpqua Bank on -/-/15, ( proof of the payment is available and was sent to Umpqua Bank ). Then in the beginning of - I received a call and mail from Umpqua Bank stating my mortgage was - days behind and they sent me loss mitigation paperwork. Not knowing if they were accurate, I authorized - immediate payments. I then went home to rese... |