Discover Credit Card Complaint

Billing statement

Discover Credit card department,

Billing statement Minnesota

On -/-/15, I disputed an Incorrect Electronic Funds Transfer with Discover Card for Image Dental ( $600.00 ). Since this time only a temporary credit was issued and again the ( $600.00 ) appears on my account. I was told by Discover Card they do not offer permanent credit for Incorrect Fund Transfers. They only ask the Merchant to provide a credit to my account.

Discover customer in Minnesota
Jul 06, 2015

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

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How Discover handles Billing statement complaints

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20127/20128/20129/201210/201211/20123/20136/20137/20138/201310/201311/20131/20143/20144/20145/20146/20147/20148/20149/201410/20141/20152/20154/20155/20157/20158/201510/201512/20151/20162/20163/20164/20165/20166/20167/20168/201611/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverBilling statement67.1%17.1%4.3%2.9%5.7%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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