Review and analysis of over 36 complaints against Astoria Bank
Astoria Bank consumers have reported over 36 official complaints related to Loan servicing, payments, escrow account. Out of the 36 consumer complaints against Astoria Bank, 14% were disputed by the consumer (i.e. the consumer was not happy with how Astoria Bank responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against Astoria Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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Astoria Bank Mortgage loan servicing, payments, escrow account August 8, 2016 - - - - I sold the home and paid off the home mortgage with the proceeds from the sale. Astoria Federal Savings, held the mortgage and reports the mortgage as being in - - " closed and paid '' along with another paragraph which states, " account paid for less than full balance. '' This statement makes the impression that I sold for less than the balance of the mortgage or via a short sale. This is anything but the truth ... I paid them every penny and have the IRS tax records which easily shows the record. The only negative on the credit report was the - 30 day late payment posted... |
Astoria Bank Mortgage loan servicing, payments, escrow account May 3, 2016 - I am asking for an investigation into the Astoria Federal Bank mortgage increases. I have attached documents for your review. I was told in - that my mortgage increased because my insurance was increased. So I got another less expensive hazard insurance, submitted that and received notice of an even further ADDITIONAL increase. I feel that something is not correct. I have never been late on a mortgage payment. Please advise. ... |
Astoria Bank Mortgage loan servicing, payments, escrow account December 7, 2015 - I have lost my job and do not make any meaningful money to pay the exorbitant mortgage. I have contacted Astoria Federal many times for assistance and modification but they always refuse to modify my mortgage. I was once given a reason that Astoria Federal do not conform to Federal Regulation and are not obliged to help me in any way. I have lived in my house since 2001 and my children and the entire family love our family home, community, schools, and church. I can not afford to loose this house and we love to continue living in this house. It has become our sacred home. Currently, Astoria Fe... |
Astoria Bank Mortgage loan servicing, payments, escrow account December 1, 2015 - We have had our mortgage with Astoria Federal Mortgage Corp, recently changed to Astoria Bank, since -/-/-. We have had an adjustable rate with this lending institution from day one and have been trying for 10 years to modify our loan to a fixed rate so it does n't continue to adjust yearly. In -/-/- we tried for a modification, but we were denied because of lack of income and the collateral was not sufficient. But we continued to pay our mortgage for the last 10 years and have never missed a payment until -/-/-. On -/-/- our family encountered a true and devastating hardsh... |
Astoria Bank Mortgage loan servicing, payments, escrow account April 7, 2015 - I have a mortgage with Astoria and they are taking out - taxes -/year in addition to -, - taxes taken out. When I inquired as to why I was paying - taxes although I live in -, - I was told they would look into it. I received a letter that they had rectified the situation but with no supporting information. I do not know how log I have been paying this erroneous tax as I can only access back to 2013 my records. I would like to know what this is, how long it 's been going on, and get any reimbursement that is due me. ... |