DriveTime Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

DriveTime Consumer loan department,

Vehicle lease Taking out the loan or lease North Carolina

On - - i purchased a leased suv from -. After going over contract discovered down payment amounts i never agreed to within - mins i asked for refund but was refused. After looking at numerous vehicles from - different stores i finally decided on a -. By - the following day i was broke down on the roadside after working a - hr shift.Called to get help and was told i had to pay to get car towed. After confronting manager i asked gor refind again still within my - hrs and the store manager refused .After i threatened to call news station i was put into -. And you guessed it - weeks later this car breaks down i need help i was even still forced to make a car payment after only having the car - weeks

DriveTime customer in North Carolina
Apr 03, 2015

* Source: CFPB Complaint Database

DriveTime response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DriveTimeComplaint HistoryComplaints11/201212/20126/201310/201312/20135/20149/20141/20153/20154/20156/20157/20158/201511/201512/20153/20165/20167/20161/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DriveTimeTaking out the loan or lease6.9%82.8%3.4%6.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease0.6%6.7%1.1%0.3%2.4%5.5%81.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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