One Reverse Mortgage consumers have reported over 19 official complaints. Out of the 19 consumer complaints against One Reverse Mortgage, 37% were disputed by the consumer (i.e. the consumer was not happy with how One Reverse Mortgage responded to their complaint) and 100% were processed in a timely manner. 21% of consumer complaints against One Reverse Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 13 | 46% |
| Settlement process and costs | 3 | 33% |
| Credit decision / Underwriting | 1 | 0% |
| Loan modification,collection,foreclosure | 1 | 0% |
| Loan servicing, payments, escrow account | 1 | 0% |
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Stop CallsOne Reverse Mortgage Mortgage application, originator, mortgage broker November 20, 2015 - I applied for a reverse mortgage through One Reverse Mortgage ( " - '' ). Shortly after I submitted my personal information to - at their office in - -, California, I received noticed that my personal information, including my Social Security number had been breached, and someone in the - - area attempted to use this information to obtain over - lines of credit. I believe One was negligent in its obligation to maintain the security of my personal information and that a member of the processing team allowed this information to be used by a friend or relative to attempt to o... |
One Reverse Mortgage Mortgage credit decision / underwriting October 28, 2015 - I applied for a reverse mortgage to pay outstanding property taxes and remodel my home which does not currently have a mortgage. My wife and I own - rental house and a building and were told that we had more than enough income for the mortgage. I paid for a inspection but the mortgage did not close because the banker took vacation on the last day that the appraisal was good, although we were told the mortgage was approved. Banker said I could reapply and the mortgage company would pay for the appraisal. The new application was processed in - 2015 and an appraisal was done. The mortgage... |
One Reverse Mortgage Mortgage application, originator, mortgage broker September 28, 2015 - Following is a copy of a letter ( personal info removed ) I have been trying unsuccessfully to get a response from HUD or some oversight institution : - -To Whom It May Concern : First, thank you to anyone who may be able to help regarding my issue with HUD and a reverse mortgage application, I believe has been erroneously viewed and considered by One Reverse Mortgage. For more than a month, I have been trying to find a person or department of HUD with oversight over the reverse mortgage program. Return calls from HUD or various sub-offices where I was referred took two weeks to two days... |
One Reverse Mortgage Mortgage application, originator, mortgage broker June 24, 2015 - -/-/-, I went online to learn about reverse mortgages. Online with - -, I put information in allowing someone to contact me. I had voicemail messages from - - so I called them after work. They do not handle reverse mortgages but they work in collaboration with OneReverseMortgage. I was transferred. - - answered the phone at ORM. I told - that I would like to learn more about the reverse mortgage process, however, earlier in that same day ( -/-/- ) I received a call concerning my sister going into the hospital in Georgia - -. We talked for a moment and exchange... |