Resources for resolving common issues with One Reverse Mortgage products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to One Reverse Mortgage and work to get a response. After your complaint is forwarded, One Reverse Mortgage has 15 days to respond to you and the CFPB. One Reverse Mortgage is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
One Reverse Mortgage Mortgage application, originator, mortgage broker November 20, 2015 - I applied for a reverse mortgage through One Reverse Mortgage ( " - '' ). Shortly after I submitted my personal information to - at their office in - -, California, I received noticed that my personal information, including my Social Security number had been breached, and someone in the - - area attempted to use this information to obtain over - lines of credit. I believe One was negligent in its obligation to maintain the security of my personal information and that a member of the processing team allowed this information to be used by a friend or relative to attempt to o... |
One Reverse Mortgage Mortgage credit decision / underwriting October 28, 2015 - I applied for a reverse mortgage to pay outstanding property taxes and remodel my home which does not currently have a mortgage. My wife and I own - rental house and a building and were told that we had more than enough income for the mortgage. I paid for a inspection but the mortgage did not close because the banker took vacation on the last day that the appraisal was good, although we were told the mortgage was approved. Banker said I could reapply and the mortgage company would pay for the appraisal. The new application was processed in - 2015 and an appraisal was done. The mortgage... |
One Reverse Mortgage Mortgage application, originator, mortgage broker September 28, 2015 - Following is a copy of a letter ( personal info removed ) I have been trying unsuccessfully to get a response from HUD or some oversight institution : - -To Whom It May Concern : First, thank you to anyone who may be able to help regarding my issue with HUD and a reverse mortgage application, I believe has been erroneously viewed and considered by One Reverse Mortgage. For more than a month, I have been trying to find a person or department of HUD with oversight over the reverse mortgage program. Return calls from HUD or various sub-offices where I was referred took two weeks to two days... |
One Reverse Mortgage Mortgage application, originator, mortgage broker June 24, 2015 - -/-/-, I went online to learn about reverse mortgages. Online with - -, I put information in allowing someone to contact me. I had voicemail messages from - - so I called them after work. They do not handle reverse mortgages but they work in collaboration with OneReverseMortgage. I was transferred. - - answered the phone at ORM. I told - that I would like to learn more about the reverse mortgage process, however, earlier in that same day ( -/-/- ) I received a call concerning my sister going into the hospital in Georgia - -. We talked for a moment and exchange... |