One Reverse Mortgage Mortgage Complaint

Reverse mortgage Application, originator, mortgage broker

One Reverse Mortgage Mortgage department,

Reverse mortgage Application, originator, mortgage broker Nevada

I applied for a reverse mortgage through One Reverse Mortgage ( " - '' ). Shortly after I submitted my personal information to - at their office in - -, California, I received noticed that my personal information, including my Social Security number had been breached, and someone in the - - area attempted to use this information to obtain over - lines of credit. I believe One was negligent in its obligation to maintain the security of my personal information and that a member of the processing team allowed this information to be used by a friend or relative to attempt to obtain these lines of credit. The person went so far as to attempt a change of address with the United States Postal Service. This breach caused great anxiety and stress, with many sleepless nights for me, just waiting for another issue to arise.

One Reverse Mortgage customer in Nevada
Nov 20, 2015

* Source: CFPB Complaint Database

One Reverse Mortgage response to complaint:
Closed with monetary relief

Consumer disputes how One Reverse Mortgage handled their complaint

Created with Highcharts 4.2.3One Reverse MortgageApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage brokerSource: Consumer Financial Protection Bureau

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