One Reverse Mortgage Mortgage Complaint

One Reverse Mortgage Mortgage department,

Reverse mortgage Application, originator, mortgage broker Ohio

-/-/-, I went online to learn about reverse mortgages. Online with - -, I put information in allowing someone to contact me. I had voicemail messages from - - so I called them after work. They do not handle reverse mortgages but they work in collaboration with OneReverseMortgage. I was transferred. - - answered the phone at ORM. I told - that I would like to learn more about the reverse mortgage process, however, earlier in that same day ( -/-/- ) I received a call concerning my sister going into the hospital in Georgia - -. We talked for a moment and exchanged phone numbers. - asked me all about our home - the address, amount owed and the current value. I told - I would contact him again in a couple of days after returning from Georgia. Needless to say, - blew up my cell phone over the next 24 hours. I am not sure why since I told him I would call him once my sister was doing better. Once I returned home, I emailed - from work asking him to contact me. He did not. I had to email - several times to get a response.


waited and no call so I left a voicemail message around -. He finally called back. He apologized about our appointed time to speak. I asked him about the details of giving him our information and what he had come up with. - had not worked any numbers for us and, in fact, had to ask us our home information all over again. He then went into a discouraging conversation about how the rules of reverse mortgage had changed and it might be possible that we do not qualify at this time.When was he going to disclose this? By the end of our conversation, - - told both my husband and me on the phone that he would run some numbers '' and email them to me. We waited one week. Tuesday, - -, I emailed - to ask where these numbers were that he told us a week ago that he would send to us? I never received an email response back from -. I contacted - - that evening to express how disappointed I was with the ORM and could they send us to someone else? - - told us they have no control over OneReverseMortgage therefore they could not get involved in this process. They did apologize for all of the problems we were having with - -. Later in the evening, I had a voicemail message from - stating he wanted to talk to me. I immediately tried to return his call and only got his voicemail. I left - a voicemail about my discouragement concerning taking weeks to get a piece of information from him. I also told - that we had spoken to someone from - last year that asked us to get ahold of him -/-/- to discuss reverse mortgages ( at the time -/-/- we did not qualify ). I told - he did n't have to contact me as we would wait until -/-/- and work with this fellow again. To my surprise, as I went to bed last evening, there was another voicemail from - stating that he told us we did not qualify on the phone conversation of -/-/- and that he wished me good luck '' with the fellow from - since there was nothing that could be done. He never told us on -/-/15 we did not qualify. My husband can attest to that fact. I took this as condescension. I, too, am - and it is disheartening to feel like our business is not important to ORM or - -. I want this to be a consumer complaint about the treatment we received from -. I will not work with ORM in the future and will tell others about our experience. - is certainly no professional when it comes to working with people