Golden Empire Mortgage, Inc. consumers have reported over 5 official complaints. Out of the 5 consumer complaints against Golden Empire Mortgage, Inc., 20% were disputed by the consumer (i.e. the consumer was not happy with how Golden Empire Mortgage, Inc. responded to their complaint) and 80% were processed in a timely manner. 20% of consumer complaints against Golden Empire Mortgage, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 3 | 0% |
| Settlement process and costs | 2 | 50% |
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Stop CallsGolden Empire Mortgage, Inc. Mortgage application, originator, mortgage broker March 19, 2017 - I received a statement from " - '' who bought the loan from " - '', The company who originated the loan, stating that we had a shortage in our impound account in the amount of $820.00, and that the amount originally figured was incorrect and that our mortgage payments would now increase an additional $100.00 a month to correct this mistake. I was very clear to the - loan representative to insure that the impound account also included the " - - '' taxes and she assured me it was included. Well, it was n't as now we not only have to pay the shortage amount, but also have a hig... |
Golden Empire Mortgage, Inc. Mortgage application, originator, mortgage broker March 7, 2017 - I refinanced with - and their parent company Golden Empire Mortgage. It was made clear to me there would be no points. Later, they added thousands of dollars in points buried in the documentation.They did n't contact me by letter, email or phone. I 'm not a professional so it slipped past me especially since I was told there would be no points. The added fees were hard for someone like me to spot or even look for as a result. I consider this bad business practice and a dishonest way to handle the process. I would like they way it was handled investigated.... |
Golden Empire Mortgage, Inc. Mortgage settlement process and costs November 15, 2015 - During the mortgage loan application for my house ( first time buying a home ), the Loan Officer at Golden Empire Mortgage, - -, promised me to exclude the loan origination fee in the amount of $2400.00. I was rushed to sign all the loan documents by the notary, and was told that - was going to go over all the details with me later the same day. Nobody disclosed to me that I would have 3 days to go over all the details, and that I had the right to cancel the loan if there was anything wrong with it. When I realized that the fee of $2400.00 was not removed, and I asked - - ab... |
Golden Empire Mortgage, Inc. Mortgage settlement process and costs October 15, 2015 - I first started working with him back in - because he said that my husband and I would qualify for the - program. This was a complete lie. - knew that I was working with other lenders, so he sold us on the product that we never qualified for. He waited a week before we were going to close on the house to tell us that we did not qualify, and that we had to come in the double the amount at closing and go with a product at a higher interest rate. This is a bait and switch. Not only is this unethical it is illegal under the Unfair or Deceptive Act and Practices. - - also tried to ha... |