Review and analysis of over 3 complaints against Golden Empire Mortgage, Inc.
Golden Empire Mortgage, Inc. consumers have reported over 3 official complaints related to Application, originator, mortgage broker. Out of the 3 consumer complaints against Golden Empire Mortgage, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how Golden Empire Mortgage, Inc. responded to their complaint) and 67% were processed in a timely manner. 33% of consumer complaints against Golden Empire Mortgage, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Golden Empire Mortgage, Inc. Mortgage application, originator, mortgage broker March 19, 2017 - I received a statement from " - '' who bought the loan from " - '', The company who originated the loan, stating that we had a shortage in our impound account in the amount of $820.00, and that the amount originally figured was incorrect and that our mortgage payments would now increase an additional $100.00 a month to correct this mistake. I was very clear to the - loan representative to insure that the impound account also included the " - - '' taxes and she assured me it was included. Well, it was n't as now we not only have to pay the shortage amount, but also have a hig... |
Golden Empire Mortgage, Inc. Mortgage application, originator, mortgage broker March 7, 2017 - I refinanced with - and their parent company Golden Empire Mortgage. It was made clear to me there would be no points. Later, they added thousands of dollars in points buried in the documentation.They did n't contact me by letter, email or phone. I 'm not a professional so it slipped past me especially since I was told there would be no points. The added fees were hard for someone like me to spot or even look for as a result. I consider this bad business practice and a dishonest way to handle the process. I would like they way it was handled investigated.... |