Golden Empire Mortgage, Inc. Mortgage department,
FHA mortgage Settlement process and costs California
During the mortgage loan application for my house ( first time buying a home ), the Loan Officer at Golden Empire Mortgage, - -, promised me to exclude the loan origination fee in the amount of $2400.00. I was rushed to sign all the loan documents by the notary, and was told that - was going to go over all the details with me later the same day. Nobody disclosed to me that I would have 3 days to go over all the details, and that I had the right to cancel the loan if there was anything wrong with it. When I realized that the fee of $2400.00 was not removed, and I asked - - about it, this was her response : Oh shoot, I forgot.. do you want me to redo the whole loan, which will take another 30 days or so? . Again at any moment she told me that I had 3 days from the day I signed the loan papers to either cancel or adjust any discrepancy. I was really disappointed with the dishonesty and the lack of respect to me as a consumer/client. If I knew I had 3 days to go over the details of the loan and fix any errors or discrepancy in any money amount, I would have totally argue/fight to have that amount adjusted/removed from the loan. I thought that once the papers were signed that was it I could not go back or fix anything. I could not redo the whole loan, as she suggested and wait another 30 days because I had already given the 30 days notice to my previous landlord, so I had to move into the new home within the next couple of weeks. I will never ever recommend GEM mortgage to anyone, especially this particular loan officer.
Golden Empire Mortgage, Inc. customer in California
Nov 15, 2015
* Source: CFPB Complaint Database
Golden Empire Mortgage, Inc. response to complaint:
Closed with explanation
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