Platinum Mortgage, Inc. consumers have reported over 3 official complaints. Out of the 3 consumer complaints against Platinum Mortgage, Inc., 33% were disputed by the consumer (i.e. the consumer was not happy with how Platinum Mortgage, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Platinum Mortgage, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 33% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Settlement process and costs | 2 | 50% |
| Application, originator, mortgage broker | 1 | 0% |
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File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsPlatinum Mortgage, Inc. Mortgage settlement process and costs December 26, 2016 - After receiving the final Closing Disclosure on the day of closing, I noticed that I was charged twice for the Upfront - ( it was financed with the price of my loan and added onto my closing costs ). I contacted the lending agent and he said my closing agent will explain to me how I 'm not being charged twice. So I contacted the closing agent and explained the issue and he said my lending agent would need to address the issue. Then I call the lending agent back and he threatened that I could close that day if I wanted this corrected. I was purchasing a home - miles away from where I live... |