Resources for resolving common issues with Platinum Mortgage, Inc. products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Platinum Mortgage, Inc. and work to get a response. After your complaint is forwarded, Platinum Mortgage, Inc. has 15 days to respond to you and the CFPB. Platinum Mortgage, Inc. is expected to close all but the most complicated complaints within 60 days.
Submit a complaint Help Center
Platinum Mortgage, Inc. Mortgage settlement process and costs December 26, 2016 - After receiving the final Closing Disclosure on the day of closing, I noticed that I was charged twice for the Upfront - ( it was financed with the price of my loan and added onto my closing costs ). I contacted the lending agent and he said my closing agent will explain to me how I 'm not being charged twice. So I contacted the closing agent and explained the issue and he said my lending agent would need to address the issue. Then I call the lending agent back and he threatened that I could close that day if I wanted this corrected. I was purchasing a home - miles away from where I live... |