Review and analysis of over 33 complaints against USAA Savings
USAA Savings consumers have reported over 33 official complaints related to APR or interest rate. Out of the 33 consumer complaints against USAA Savings, 12% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 94% were processed in a timely manner. 39% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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USAA Savings Credit card apr or interest rate September 28, 2016 - I was given a credit card account by USAA in which I received zero percent interest on purchases until -. This is now the third month they have continued to charge me interest on purchases. They have also opened another account without my permission.... |
USAA Savings Credit card apr or interest rate August 24, 2016 - On - -, - USAA, had debited my checking account for $56.00 for payment to my closed Credit Card ( CC ) Acct, without myself scheduling the payment on their bill pay or my authorization. So they applied a credit card payment reversal to my chking account. iI later that day did schedule payment for my closed cc account. When I received my - statement for my open cc account, I noticed USAA charged my open cc account $56.00 and applied it as a payment to my closed cc account and my scheduled payment. So - payments were applied to my closed cc account. On - -, -, I calle... |
USAA Savings Credit card apr or interest rate August 2, 2016 - I opened a credit card with USAA with a promotional offer for 0 % introductory APR for the first 12 months. I noticed after a few months of having the card that I was being charged interest on the account. I called USAA on -/-/16 and spoke with a representative that confirmed that I should have had the promotional APR but it looks like it never took hold. The representative stated that she would reach out to the back office and then have them contact me back to get the matter resolved. I never received a call back so I called again on -/-/16 and spoke with another representative. T... |
USAA Savings Credit card apr or interest rate April 19, 2016 - I applied and received a credit card from USAA with a 0.0 % APR for balance transfers. After I was approved, I found out that balance transfers would be at 12.9 % APR. The day after I applied and was approved, I went online, and all mention of the promotion on the USAA website was gone. I called and asked them to look into what happened. On - -, USAA send a letter ( attached ) and said that they found the problem, and that they would now apply the 0.0 % APR to my balance transfers. However, because of the problem, I did n't make any balance transfers because I did n't want to pay the 12.... |
USAA Savings Credit card apr or interest rate March 30, 2016 - I have a USAA credit card. I received an offer from USAA for 0 % interest on new purchases until -/-/-. I accepted the offer on -/-/-. I had no previous balance forward on the card, and I paid the entire -/-/- statement in full. On -/-/- I was charged $3.00 in interest on new purchases. On -/-/- I was charged $3.00 in interest on new purchases. Twice I contacted USAA to receive credit for the erroneous interest charges. Both times, the representative agreed that I should not have been charged interest. Both times, I was put on hold off and on fo... |
USAA Savings Credit card apr or interest rate September 15, 2015 - In - my husband received an offer from USAA for 0 % interest for 17 months on balance. We are USAA members - and have several insurance products through the company - I was able to join USAA through my husband. I clicked on the link and started to apply. The application did n't state the balance transfer at 0 % so I emailed through our member account and received an email back addressed to me that that was the offer that I had. When I got the card before the balance transfer I called and confirmed over the phone that it was indeed 0 % interest for 17 months. So I did the balance transfer ... |
USAA Savings Credit card apr or interest rate September 11, 2015 - Last year my husband received orders to move to another state. I decided to use the SCRA and submitted the documentation a few months after moving. USAA, a company dedicated to serving service members noble mission of service '' refuses to apply the Service member Civil Relief Act to my credit card account because I took my husband 's name off the account my a few months prior to submitting the request. My husband was on the account the entire time the debt of the card was incurred and therefore the debt is jointly ours. We are legal residents Maryland and although Maryland is not a community... |
USAA Savings Credit card apr or interest rate July 30, 2015 - I contacted USAA Bank to discuss the interest rate on my Master Card. My hope was that they would consider lowering the rate to help a customer pay down their balance. First, I understand this is their choice and had they said no because it was company regulations I would have been unhappy but accepted it. What they claim is that government regulations do not allow them to lower the rate. They said specifically that - - in the credit card act of 2009 does not allow. I read through that and it never mentioned lowering rates, only increasing them. In summary, my complaint is that they are ... |
USAA Savings Credit card apr or interest rate April 28, 2015 - I asked the USAA rewards - - - to lower my interest rate from 17.9 % to something lower. To my surprise they told me that thanks to President Obama 's new credit card rules that they COULD NO LONGER LOWER ANY INTEREST ( APR ) on any existing cards. I find that hard to believe. I checked with my banking institution and they were not aware of this. USAA is telling their customers that the law prohibits the reducing of APR on any active credit card. Is this the truth, I really doubt it? ... |