USAA Savings Credit Card Complaint

USAA Savings Credit card department,

APR or interest rate Massachusetts

In - my husband received an offer from USAA for 0 % interest for 17 months on balance. We are USAA members - and have several insurance products through the company - I was able to join USAA through my husband. I clicked on the link and started to apply. The application did n't state the balance transfer at 0 % so I emailed through our member account and received an email back addressed to me that that was the offer that I had. When I got the card before the balance transfer I called and confirmed over the phone that it was indeed 0 % interest for 17 months. So I did the balance transfer which included a processing fee of -. When I received the bill it had an interest rate of 17.90 percent on balance transfer and a charge of -. Despite confirming in writing and over the phone that that was the offer I had - USAA now says that the offer was only good for my husband and not me. I plan to transfer the balance out, cancel the card and all other products I have through the company, and had asked for the fee


rate. I 've spent several hours on the phone and no one is willing to help me. This is the email I received from them initially confirming the offer : Dear - -, I received your message about an offer that you received, and I will be more than happy to look into this for you. If you accept the credit card, you will get 0.00 % until -/-/- on purchases, balance transfers, and convenience checks. Balance Transfers are considered a Cash Advance. Interest Charged on Cash Advances - A cash advance accrues interest from the date the transaction is posted until the date the advance is paid in full. Your first statement shows the posting of the cash advance and the finance charge assessed from the posting date to the statement closing date. Subsequent statements will reflect the finance charge from the statement due date to the date the cash advance is paid in full. Convenience checks, ATM transactions, balance transfers, and overdraft transactions accrue interest daily. Since the interest is 0.00 % until -/-/-, you will not have any interest until after that for the remaining balance. Each balance transfer and convenience check has a transaction fee up to 3 %. We value your business and the opportunity to serve all your financial needs. Thank you, - -USAAUSAA means United Services Automobile Association and its affiliates. Message History Expand/Collapse From : - - - Date/Time : Tue - - - CDT -/-/-MessageWe received an email stating we could open a USAA Preferred Cash Rewards World MasterCard credit card and have zero interest on balance transfers until -/-/-. However, in the online application it says there is no grace period for balance transfers. We 'd only like to apply if there is no interest on balance transfer for that duration. Is there something else I need to do online to access this offer? -