BB&T Financial Mortgage Complaint

BB&T Financial Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Maryland

The Homeowner fell behind on her mortgage and tried to work out loss mitigation options with her servicer, BB & T. The Homeowner and BB & T participated in a state administered mediation session that concluded without an agreement. As a result of the mediation, The Homeowner knew what documents BB & T needed to continue their loss mitigation review. She submitted those items on - -, 2015. BB & T 's attorney confirmed that he had received the workout package, he forwarded it on to BB & T, and he also confirmed that the Homeowner had submitted a complete package. BB & T 's counsel agreed not to move for a foreclosure sale during the loss mitigation review and agreed that there would be no foreclosure scheduling until at least - -. Despite those assurances the Homeowner received a notice of foreclosure sale date on or about - -, 2015. Currently there is a foreclosure sale date scheduled for - -, 2015 and BB & T has not completed their loss mitigation review. BB & T did not request additional documents for the loss mitigation review until - -, 2015. The Homeowner is in the process of collecting those items.