Review and analysis of over 53 complaints against Banco Popular de Puerto Rico
Banco Popular de Puerto Rico consumers have reported over 53 official complaints related to Loan modification,collection,foreclosure. Out of the 53 consumer complaints against Banco Popular de Puerto Rico, 32% were disputed by the consumer (i.e. the consumer was not happy with how Banco Popular de Puerto Rico responded to their complaint) and 98% were processed in a timely manner. 2% of consumer complaints against Banco Popular de Puerto Rico resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure April 10, 2017 - Let me start stating that this is the third time that I submit a complaint against Banco Popular de Puerto Rico. I own an apartment and unfortunately the financial institution that first gave me the mortgage does not longer exists. Because the economic situation in - my apartment cost less than the amount I own to the bank and they said they can not offer me a refinance option. I got a letter on -/-/2015 stating that the only option I had was to contact lost mitigation, which I did. The person that evaluated my case told me that I was not eligible for a modification to my mortgage because... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure March 21, 2017 - I ca n't pay no more the apartmente because of -. I want to deen in lieu the apartment but the bank do n't want to received it.... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure January 19, 2017 - On or around - Doral Mortgage Bank had an aggressive campaign for mortgage lending.Around -, - - I applied for a loan.I was awarded a - loan of - dollars at a 6.75 % APR.Around - when interest went down I applied for refinancing at a lower rate.They denied me refinancing because the house had to be totally built in concrete.This made me wonder because they awarded me the loan when the house was not finished and they new exactly the condition and the materials the house was made of.Soon after that the Bank Disappeared .Popular Bank took over it 's assets .Around - - I... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure September 13, 2016 - The Servicer of my mortgage ( Banco Popular de Puerto Rico ) foreclosed my home. Banco Popular de Puerto Rico is only the servicer. Banco Popular de Puerto Rico bought the servicing rights on -/-/2008 to the original lender, - - - -. Banco Popular de Puerto Rico did not answered any of more than - Validation/Qualified Written Requests letters. - - is the owner of the Mortgage and the Note, according to the " Look-up Tool ''. A Validation letter was sent to Attorney - - -, when acting as a debt collector she did not responded and did not stop the collection ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure June 6, 2016 - I was in the middle of a process of loss mitigation. On -, the Bank asked for some documents. On - -, 2015, I sent ALL the documents requested through email, and the Bank officer replied " Received. Thank You ''. On -, I got a letter closing my loss mitigation case because " I did n't send the requested documents '', and the Bank immediately referred my case to Executions. I reacted and proved that I had sent all the information requested. They apologized and continued with the case. They asked for more documents which I updated and provided. My case was open and ongoing when, to m... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure December 4, 2015 - I 've been for more than one year now in loss mitigation process initially through Doral Bank ( -/-/- ) and after Doral Bank takeover, now with Banco Popular de PR, with no results nor alternatives for my situation. The original Loan was made through Doral Bank ( Loan # - ) in -/-/- and currently handled by Banco Popular de Puerto Rico ( Loan # - ) since Doral Bank 's takeover. Therefore Banco Popular is presently Servicing Mortgage Loan # -, as servicer for - - Bank, NA. At the same time I was in the Loss Mitigation Process I was sued and summoned for foreclosure by B... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure December 1, 2015 - In - 2015 I requested and signed with Banco Popular of Puerto Rico to enter the Loss Mitigation Program since I was having some difficulties to pay my monthly mortgage payment. I submitted the documents to the bank as they requested, including - financial statements prepared by an Accountant. Surprisingly when I was in good faith negotiations with the bank, I received a letter from a - attorney and his - Firm that my file was sent to them in order to file a foreclosure lawsuit against me. My attorney called them and explained that there must be a mistake since we were negotiating w... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure November 16, 2015 - I recently filed a complaint against Banco Popular de Puerto Rico regarding a mortgage modification ( - ). I received a letter from them stating that I should call the lost mitigation department in order to discuss my alternatives. I called today, - -, in order to submit the evidence of my income and expenses. When the person on the phone made the evaluation of my case, she stated that since the deficit between my income and expenses was for $700.00 the only alternative they could give me was to stop paying my mortgage for 3 months while my situation changes, and that I need to cut ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure October 20, 2015 - My mortage comapany Banco Popular of -, refuses to modify my loan so I can keep my home. Investor is - - -. ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure October 19, 2015 - On - -, 2015, I visited Banco Populars Loss Mitigation offices to apply for an alternative [ toforeclosure ], since I was unemployed and my mortgage loan is in arrears, and I want to keep my home. To this day, - -, 2015, I havent received any notification from the bank. I didnt receivenotification within five working days of filing the application, and now more than 30 days have gone by, and I havent been informed of any decision. I am including a complete timeline of my case. I hope you can help me, because I dont want to lose my home, and I want banks to learn to treat theircusto... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure September 30, 2015 - I have a mortgage loan with Banco Popular for an apartment located in -, - -. My original mortgage loan was with - - but, a few years ago, Banco Popular became the loan servicing company. I originated my loan on -/-/2006 for $160000.00 and the outstanding balance to date is $140000.00. I am writing because the current loan balance appears to be greater than the appraisal value of the apartments in my complex, therefore, I am being unable to sell the property to cover the mortgage loan. When Banco Popular became the loan servicing company, I contacted them to try to red... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure August 5, 2015 - I purchased an apartment 7 years ago and I got a ballon mortgage. My mortgage was for $180000.00 USD. Now I want to refinance my mortgage and the bank told me that I can not do that because now my apartment cost a lot less that when I bought it. I called the bank to request a mortgage modification, and they told me that the modification will affect my credit because, even though the account is up to date, that arrangement was not accorded when I first took the mortgage. What are my options? Is that even legal? ... |
Banco Popular de Puerto Rico Mortgage loan modification,collection,foreclosure May 27, 2015 - I submitted a complaint on -/-/- case number ( - ) in which Banco Popular answered to - CFPB saying that they tried to reach me on several ocasions which is a lie. I called like they instructed me before -/-/- in which - - - who is encharge of my loss mitigation process told me to wait for his call that we were going to be signing the documents at the begining of -. Banco Popular has never contacted me. I was contacted by - - - from - - - - - - on -/-/- to be exact in concern with the loan modification papers because she is the loan o... |