Review and analysis of over 39 complaints against NetSpend Corporation, a TSYS Company
NetSpend Corporation, a TSYS Company consumers have reported over 39 official complaints related to Using a debit or ATM card. Out of the 39 consumer complaints against NetSpend Corporation, a TSYS Company, 10% were disputed by the consumer (i.e. the consumer was not happy with how NetSpend Corporation, a TSYS Company responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against NetSpend Corporation, a TSYS Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card March 11, 2017 - My son received an UN solicited debit card in the mail today ( -/-/2018 ) from Netspend. ( issued by - ). The fine print says that that he received the card/ " We received your name and address because you indicated interest in receiving offers similar to this one. '' My son did not/ has not done so.The additional fine print says " To decline this card offer and/or opt out of future mail offers from us, call -, e-mail consumer -, or write to : -, T- -. Please allow 30 days for processing of your request. '' Please advise as to my son 's recourse in this matter. I want to dec... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card January 31, 2017 - THERE WAS AN AD SHOWING THAT THERE WAS A FREE TRIAL AND I ONLY PAY THE SHIPPING COST. I PAID THE $4.00 FOR SHIPPING. ON - -, - THERE WAS A CHARGE FOR $97.00 FOR - AND A CHARGE OF $99.00 FOR A PRODUCT CALLED -. I NEVER AUTHORIZED THESE CHARGES. THEY USED MY DEBIT CARD NUMBER AND I WAS CHARGED FOR THESE PRODUCTS. I FILED A DISPUTE WITH ACE ELITE AND THEY REFUSED TO CREDIT MY ACCOUNT. I NEVER RECEIVED THESE PRODUCTS AND I 'M ON A FI-ED INCOME AND THEY ARE SAYING THAT THE PRODUCTS WERE DELIVERED. ALSO THERE IS A CHARGE OF $92.00 ON - -, - FOR A - WHICH IS ANOTHER... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card January 25, 2017 - I made a purchase at - using my netspend visa card ( prepaid debit ). - service was poor and caused lots of confusion regarding payment and shipping. My account was fine and the money balance was sufficient. My account reflected that the total amount of the purchase was being held/pending. After no activity for a while I decided to check the account. Once checking I could see that - somehow never took their money ( weeks later ). At the time my account was negative - $ and some change. Netspend deducts their account fees and then takes the money when I direct deposit. My probl... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card December 28, 2016 - I have had an account with NetSpend Debit for three years. On - -, 2016 filed a dispute for an inaccurate purchase that took place on - -, 2016. Because I did not receive the product from the vendor. After 15 days plus, I was told that I was not going to receive credit for the amount disputed because the transaction was over 120 days. I requested to have a copy of the Statutes of dispute filing limitations of which I was refused. I received a call on - - 2016 from the NetSpend corporate office and was told that I was not going to receive credit or further investigation based ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card December 13, 2016 - On -/-/2016 my debit card was used fraudulently to purchase - dollars worth of t-shirts from a company called -.online. I notified Netspend, the company who issued the debit card, on -/-/2016 of the fraudulent charges. I filed a police report with the - Police department. Police report number -. The detective was able to determine that other people had their debit cards used fraudulently to purchase items from -online. Netspend performed an investigation and determined that I am responsible for these charges. This is completely unacceptable and unethical. Per the Ele... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card October 21, 2016 - I have prepaid visa card Netspend account. I 've had this account over a year with no issues. I get my paycheck direct deposited to it.within 2 hours of the last direct deposit there was a $300.00 physical atm withdrawal taken from my account in a location very far from me. and another transaction in the same amount in what appears to be -. I filed a dispute claim right away and was told their investigation would take 10 days. it has now been ten days. I contacted them and was told I would get an update in 3 days. they still have not credited my account and I am acquiring late fees and fa... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 28, 2016 - My debit card was hacked and the perpetrators racked up over $500.00 on my account. I immediately called and reported the unauthorized transactions to the card issuer the same day and was told I needed to wait until the transactions posted. I called the next day when they posted and was told I would qualify for a provisional credit if I sent a written statement disputing the charges. I sent the statement via email that day which was a Saturday and also advised I would be filing a police report with local law enforcement. When I called to file the police report, I was told by the - - -... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 23, 2016 - Netspend.com sent me a debit in my name to my home address. I did n't apply for a debit card from them.... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 15, 2016 - I recently visited a NetSpend load location to put an amount on my debit -. I was asked to provide an ID and my Social Security number. I refused. The clerk working at load location, a check cashing business, told me all NetSpend customers had to submit verifying documentation to register their card. I asked to see proof, the check showed me an internal memo that made reference to NetSpend customers with 'generic ' cards only. But this was beside the whole point. NetSpend agents, I felt, are not and should not be allowed or entrusted to collect and handle sensitive customer personal informa... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card July 11, 2016 - RE : NetSpend Visa Debit Card - Received yesterday -/-/16 " This replaces the temporary card you recently purchased. '' Did NOT purchase or request this card. Husband 's ID very recently stolen. Thief opened a credit card and - checking accts. in his name ( police reports filed ). Today received unsolicited debit card as notated above. Inquiry to issuer as to how they obtained our personal info and how card was issued without request. They requested verification from us by asking that we confirm his SS no. which we did not provide. They will NOT divulge how/where they came to have thi... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card July 8, 2016 - I 've been with NetSpend, a - entity since 2005. On -, I contacted the bank to let them know that someone actually may have stolen my card number as my card was used - when I clearly live -. Customer asked that I provide them with a confirmation email about the dispute in which I sent from my personal email address and within the banks, website. I received word of my submission and they asked that I give them 14 days. On the - day, I called after received notice that I did not provide documentation. They stated that they wanted me to send again, which I did while on hold along w... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card June 29, 2016 - I have a visa debit card with net-spend. On - -, 2016 - fraudulent money transfers was made on my account by an individual I do not know. Net spend would only say the individual name was - -. At - this individual withdrew $350.00 from my account. I called and reported the fraudulent activity and the representative -, told me that my account would be blocked and I was given a dispute number. One hour later the same individual withdrew more money from my account. Again I called and was given a dispute number and told my account would be blocked. I filed a dispute and sent ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card June 3, 2016 - REFUSE TO PROCESS CHARGEBACK ON BILLING ERROR. $510.00 CHARGED ON -/-/2016.... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card May 20, 2016 - I used my card to order a product over the phone in - 2016. In - 2016 when I noticed another charge, I called the company I ordered from - to advise them that I did not receive the product yet. I was told they would track it and have resent to me. That never happened so on -16 I filed a dispute with Netspend to get my money refunded as - was giving me the run around. I was initially told that the claim would be complete within 45 days. Netspend continues to advise me that they are working on the claim but it has been past 45 days and still no resolution. I am also getting the ru... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card May 20, 2016 - I put $100.00. on my card, they took -, left with -, I order something for -, when I checked my card I had - left, Please explain ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card April 18, 2016 - I received a Netspend Premier Prepaid Card from filing my federal and state tax returns on - -/-/-. I only physically used the card a few times and added the card information on all of my online accounts as my default payment method, I primarily make purchases online and rarely use my card in stores due to my inability to leave my home very often. On - - at approximately midnight, I noticed the card was missing and immediately called the automated line and reported it stolen. They cut off the card and froze my entire account. Freezing the account not only prevented anyone from us... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card April 9, 2016 - PayPal is randomly sending PayPal account holders debit cards without permission ( unless permission is buried in fine print ). Recipients of the card do n't know what it is, why we are receiving it, if it was fraudulently requested, etc. - then we have to spend 20 minutes holding for PayPal customer service only to find out that PayPal randomly sends the cards to account holders whether or not they request it. It is absolutely ridiculous and PayPal should know better. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card March 15, 2016 - The tax preparer that I went thru this year used my card with my refund and made several purchases in - - without my authorization. He then sent my card with all his personal information tied to it. I called net spend and was able to get my personal information in AFTER having my account frozen for a couple of days. I just ask that I 'm given what is rightfully mine. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card February 27, 2016 - From - -, - to - -, - I was -, durring these dates i had an account with netspend corporation where SSI benefits was being sent to. My account was used and funds spent out. In - - after being sent to an - i found out they were spent illegally. I file an complaint against all transactions made durring that time ( dispute ref. # - ), netspend only creditted $600.00 to my account in -, - out of the $1300.00 `that was sent to me from social security administration for two months ( $ -/mo. ) that was spent out. I continue to call and request for the res... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card February 4, 2016 - Today, -/-/16, I received a - - card with my name on it, which was referred to as a prepaid - card. It was from " netSpend '', - - -, -, T- -. I did not request the card and have never heard of the company/bank which claims to be FDIC. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card January 31, 2016 - My husband and I have Netspend Cards for our direct deposit from our jobs. From time to time, my husband will go to - - our banking institution and do a cash advance from our Netspend Cards to deposit funds into either our checking or savings account at - -. On -/-/16 my husband attempted to do a Cash Advance from our Netspend card to our - - Checking account, for whatever reason the transaction was NOT showing in - -, the Bank Teller even called the Branch Manager to make sure the funds were NOT there, and told - he would need to contact Netspend to see what h... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card December 17, 2015 - pay pal prepaid works with net spend and they put a block on my card but my money is on my card but i cant use it i need help getting it unblocked pay pal prepaid works with net spend and they put a block on my card but my money is on my card but i cant use it i need help getting it unblocked they did n't even tell me i had a block on my card i had to call and see what was my balance and that 's when they told me.i filed - already dont seems like that is helping so i want to take further steps to get my card unblocked so basically the money is sitting on my card but i cant use it because th... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card October 29, 2015 - In the end of -, I joined -. As an associate I was issued a payroll debit card administered by Skylightcard. Just this morning, I encountered a practice that seems very unfair, can be considered payroll theft actually by Skylight. Around - today, I check and I have at least $16.00 on the card. So I gased up in - - - for $10.00. Now, after a minute I received a noticed that I owe them $60.00 allegedly because they said it is automatic for them - to place $55.00 advance whenever the card is used at the pump and that I need to pay them Overall $50.00 overdraft fee. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card October 22, 2015 - I used my Netspend card at - of their FREE '' ATMs. AFTER logging in and clicking withdrawal '' I was then asked whether the w/d should be from Savings or Checking ( I was given the choice ) ; so I chose Savings ''. The machine then denied the choice IT gave me and charged me a decline fee for insufficient funds ; not because the amt was n't in my saving account, but because ( from calling them ) they say they do n't allow withdrawals from savings. If you 're going to charge a fee for an option you do not allow, you should n't offer the unallowed option as a choice. Please look into this... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 21, 2015 - I bought a prepaid - card from -. The card is from NETSPEND Corp in -, T-. I put $500.00 on the card and forgot about fees. I tried to make a purchase for $500.00 - -, 2015 and the card was declined to the Merchant ( - - in California ) so they cancelled the order. NetSpend has put a hold on the $500.00 and wont release it to me despite numerous calls to them. I had to use a different card to purchase the product. Netspend says I have to have the merchand send them something stating the order was cancelled. The merchant says When I cancelled that order it went into ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card September 21, 2015 - An unknown party attempted to defraud by spending around $500.00 on goods. That vendor contacted me, confirming I had not placed the order. NETSpend had the funds designated as Pending. After demanding a - way call with the vendor and netspend and me, netspend demanded an email confirming extensive information, which the vendor sent that moment. Netspend has still not credited me for the funds. AND then I got an email from Netspend saying my account was on HOLD and I needed to contact them and order a new card. My funds would be held up for a long time ... they would not allow me access t... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card July 24, 2015 - I filed a dispute on my debit card for not receiving items that I purchased with my debit card back on - -, 2015 with my bank and they assured me that they would have my money credited back to my account by - -, 2015 and they have yet applied the amount back to my account. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card June 24, 2015 - I purchased the card for $4.00 put $25.00 on it. I then I find out I had to spend $4.00 to activate this card. This is a bogus card. hidden fees ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card April 9, 2015 - Received unsolicited Visa debit card from netSpend. ... |
NetSpend Corporation, a TSYS Company Bank account or service using a debit or atm card March 20, 2015 - I received an unsolicited - debit card in the mail from netSpend. , associated with - '' - shown in the documents sent with this unsolicited card. I have never heard of this company or bank, have never done business with them, and certainly do not accept any unsolicited credit/debit issues. Offers of this type can cause serious financial damage if intercepted by a crook. ... |