NetSpend Corporation, a TSYS Company Bank Account Or Service Complaint

NetSpend Corporation, a TSYS Company Bank account or service department,

Other bank product/service Using a debit or ATM card Texas

My husband and I have Netspend Cards for our direct deposit from our jobs. From time to time, my husband will go to - - our banking institution and do a cash advance from our Netspend Cards to deposit funds into either our checking or savings account at - -. On -/-/16 my husband attempted to do a Cash Advance from our Netspend card to our - - Checking account, for whatever reason the transaction was NOT showing in - -, the Bank Teller even called the Branch Manager to make sure the funds were NOT there, and told - he would need to contact Netspend to see what happened with the transaction. My husband spent hours on the phone with Netspend and finally the Supervisor told him " Not to worry, that the transaction has been cancelled ''. So today, -/-/16 I attempted to make a purchase with my Netspend card and the card was declined. I did n't think much of it, I thought more than likely they were having issues with their terminal. The card was declined again when I went to go buy lunch. My husband said I bet that $800.00 transaction went through. I went


the transaction. So I called Netspend to clear up the mess, and specifically asked for a supervisor. The 1st time I called the agent tried to assist me and told me the money is in - -. I told him it is not, my husband just got off the phone with them and there is no pending transactions and it is not in our account. I asked for a supervisor and after waiting on hold for 20 mins the phone just rang and rang. I hung up and called back and immediately asked for a supervisor. - claimed to be a Floor Supervisor and I told him the situation and again I was told - - has the money. I again told him - - does NOT have my money. My husband just got off the phone with them and there are no pending transactions and the money is not showing in my account. I told him I looked on my mobile app, as well as my husband just got off the phone with a supervisor. I asked to speak with someone higher and - told me if I do n't like what he has to say then hang up. After going back and forth with him about the money being in - - and I offered to email him my - - Transactions so he can see for himself - said I am lying that the money is in my account. I hung up and called back and spoke with a Supervisor named - who again gave me the same run around as -. I do n't know what game this company is playing, but they do n't want to take responsibility for their mistakes and there seems to be no accountability. They have no regard for their Customers and go as far as calling them liars. I do n't know about them, but $800.00 is a lot of money, that was my grocery money, gas money, and bill paying money that I no longer have.