NetSpend Corporation, a TSYS Company Bank Account Or Service Complaint

NetSpend Corporation, a TSYS Company Bank account or service department,

Checking account Using a debit or ATM card Ohio

I have had an account with NetSpend Debit for three years. On - -, 2016 filed a dispute for an inaccurate purchase that took place on - -, 2016. Because I did not receive the product from the vendor. After 15 days plus, I was told that I was not going to receive credit for the amount disputed because the transaction was over 120 days. I requested to have a copy of the Statutes of dispute filing limitations of which I was refused. I received a call on - - 2016 from the NetSpend corporate office and was told that I was not going to receive credit or further investigation based on their policy of " Safe Harbor Law ''. My issue is that their is nothing in any of the marketing literature, documents that I signed in entering the agreement etc. I am demanding to have in document form the policy that states the statutes of filing disputes over 120 days based or due to the " safe harbor rule ''.