Review and analysis of over 14 complaints against USAA Savings
USAA Savings consumers have reported over 14 official complaints related to Payoff process. Out of the 14 consumer complaints against USAA Savings, 29% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 93% were processed in a timely manner. 0% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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USAA Savings Credit card payoff process October 6, 2016 - We transferred payment in full on our card, the bank received it and posted it but did not credit it for 7 days. This despite the fact that the funds came from an account at the same financial institution. Meanwhile, our card was declined and we incurred late fees as a result - again from the same financial institution! Discussions with multiple customer service reps involving hours of phone calls over a one week period led to no answers. A promised call from a " manager '' never occurred.... |
USAA Savings Credit card payoff process March 30, 2016 - The payoff process used by USAA breaks the - - credit card -/-/-. I made payments to the credit card for - from - time frame and all payments were applied to a balance transfer rate of 1.9 % instead of the 18.15 % interest rate. Anything over the minimum payment is to be applied to the highest interest rate on the account. Furthermore, I went back to previous statements dating back years and discovered USAA charged full monthly interest on purchases even if the purchase balance existed for a 5 days ( for example ). Over a period of years, both of these equate to large quantiti... |
USAA Savings Credit card payoff process February 21, 2016 - USAA offered a promotional balance transfer for 0 % for 12 months with - transfer fee. The problems come with the way they are applying my payments. They are applying my payments only to previous statement charges. I made payments for new charges, but they applied them to my 0 % balance transfer balance from my previous statement instead of applying it to new purchases that were accruing interest, lowering my 0 % balance. Is this legal? ... |
USAA Savings Credit card payoff process October 5, 2015 - This company is cruel, USAA BANK, USAA CREDIT CARD, USAA - not only owes - myself so much money but time, loss of credit, loss of work, loss of so much. They know this, they have letters from state of CALIFRONIA and themselves stating they know they owe us but refuse to pay out, I want to discuss this, they are the most criminal lieing rat-tagged group I have ever dealt with they caused severe health, stress, and employement issues as well, and this call can be proved. they laugh, I have recently become so terrified by their lies and games, and its so obvious the things they owe. This co... |
USAA Savings Credit card payoff process July 1, 2015 - Hello. I have a past due credit card account with USAA. I have been making attempts to contact USAA for the past - weeks in order to settle this debt. I have yet to reach anyone about this. I have waited on hold for up to an hour to speak to someone and I 'm still unable to get through. I recently received my - rating from the VA. I have been diagnosed with - from being an - in the - - serving in -, -. My experience took a very big personal toll on my ability to properly manage my finances and personal matters. In addition, I was caring for my father who was at the time... |