USAA Savings Credit card department,
USAA offered a promotional balance transfer for 0 % for 12 months with - transfer fee. The problems come with the way they are applying my payments. They are applying my payments only to previous statement charges. I made payments for new charges, but they applied them to my 0 % balance transfer balance from my previous statement instead of applying it to new purchases that were accruing interest, lowering my 0 % balance. Is this legal?
USAA Savings customer in South Carolina
Feb 21, 2016
* Source: CFPB Complaint Database
USAA Savings response to complaint:
Closed with explanation
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