USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Payoff process Texas

Hello. I have a past due credit card account with USAA. I have been making attempts to contact USAA for the past - weeks in order to settle this debt. I have yet to reach anyone about this. I have waited on hold for up to an hour to speak to someone and I 'm still unable to get through. I recently received my - rating from the VA. I have been diagnosed with - from being an - in the - - serving in -, -. My experience took a very big personal toll on my ability to properly manage my finances and personal matters. In addition, I was caring for my father who was at the time, a - patient. My father was receiving - from a result from his condition. This income was being used to manage our shared finances. He passed away from his condition and the - payments stopped. I dealing with my father 's death and loss of income, I was not in the right mind to manage my personal finances. I could not afford the payments on this account and it caused it to charge off. I have not heard from USAA in the last couple of years in reference to this account. Now that I received my - rating from the VA, I also received a large payment from them. I immediately set out to settle my debts. USAA was the first company I attempted to contact but I was unable to reach anyone. I have since settled other debts and now I have a little under - - dollars to settle this debt. My intention was to settle this debt for a reasonable amount but now this is all that is left. This is very unfortunate since I had the ability to pay this off and USAA was the first in line.