Review and analysis of over 10 complaints against Navy FCU
Navy FCU consumers have reported over 10 official complaints related to Payoff process. Out of the 10 consumer complaints against Navy FCU, 10% were disputed by the consumer (i.e. the consumer was not happy with how Navy FCU responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Navy FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 30% resulted in non-monetary compensation.
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Navy FCU Credit card payoff process December 12, 2016 - Your Message -/-/- : Hello, I made - payments -/-/- to payoff my NFCU credit card, and I stopped my monthly auto-bill pay. 3 months later I got a phone call from NFCU saying that they only received one large payment from me. I then immediately made a final payment to pay off the balance. Today I noticed a 30-59 day late payment mark on my credit. Please remove this mark as I have paid in good standing for years. Thank you, -... |
Navy FCU Credit card payoff process July 29, 2016 - My husband was a - - who was killed in the line of duty - -, -. This caused my credit card to go into a negative account. I had to wait until - - for the investigation to be completed. - -, I received a letter from Navy Federal Credit Union about my credit card. I was going through multiple - and contacted them in - - regarding this account. I spoke to my counselor assigned to the charge off and she gave me 3 options, similar to the 3 options in the letter, I could pay a lump sum of the balance of $5300.00 and have it marked paid in full on my credit repor... |
Navy FCU Credit card payoff process April 7, 2016 - In - -, I received a letter from NFCU stating my credit card interest rate was being changed from 6 % to 17.99 %.. I contacted NCFU to try and work something out to lower the rate. They referred me to personal finance management. asked me for all of my financial information. While working with the finance mgmt., I received numerous calls every day. - to my cell phone and - to my home phone. THey declined to do anything about the interest rate. THey told me have my daughter quit he guitar lessons, sell my car, get a second job and put my kids to work. They then called me and said I ... |
Navy FCU Credit card payoff process February 18, 2016 - I set up a settlement agreement with NFCU and they told me upon completion of my settlement arrangement that they would remove it OR report it as a - balance settled for less than the amount owed on my credit report. They removed the trade line from my - report completely but they have simply lessened the amount owed after I paid them and not closed the account and removed it OR reported it as a $0.00 balance to - or - as promised in my settlement agreement with them. The balance should either be $0.00 or they should remove it completely to the other credit reporting agencies a... |
Navy FCU Credit card payoff process November 13, 2015 - I have a credit card with navy federal credit union that is now closed but I still have to make monthly payments on it as it still has a balance. I do not receive any paper statements or online statements. Contacted a supervisor twice and spoke to numerous times to customer service reps. The only thing I know is that my payment Due date is on the - of the month. I have no idea what my interest charges are. Everytime I call to make a payment I ask what my minimum payment is and that is how I 've been paying my monthly credit card bill for the past year. Absolutely unethical. ... |