Navy FCU Credit Card Complaint

Payoff process

Navy FCU Credit card department,

Payoff process Florida

Your Message -/-/- : Hello, I made - payments -/-/- to payoff my NFCU credit card, and I stopped my monthly auto-bill pay. 3 months later I got a phone call from NFCU saying that they only received one large payment from me. I then immediately made a final payment to pay off the balance. Today I noticed a 30-59 day late payment mark on my credit. Please remove this mark as I have paid in good standing for years. Thank you, -

Navy FCU customer in Florida
Dec 12, 2016

* Source: CFPB Complaint Database

Navy FCU response to complaint:
Closed with explanation

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How Navy FCU handles Payoff process complaints

Created with Highcharts 4.2.3Navy FCUComplaint HistoryComplaints9/201312/20132/20145/20156/201511/20152/20164/20167/201612/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navy FCUPayoff process60.0%30.0%10.0%Closed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process7.5%5.9%4.7%0.7%23.4%57.5%0.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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