Navy FCU Credit Card Complaint

Navy FCU Credit card department,

Payoff process Florida

I set up a settlement agreement with NFCU and they told me upon completion of my settlement arrangement that they would remove it OR report it as a - balance settled for less than the amount owed on my credit report. They removed the trade line from my - report completely but they have simply lessened the amount owed after I paid them and not closed the account and removed it OR reported it as a $0.00 balance to - or - as promised in my settlement agreement with them. The balance should either be $0.00 or they should remove it completely to the other credit reporting agencies as well.