Review and analysis of over 74 complaints against NetSpend Corporation, a TSYS Company
NetSpend Corporation, a TSYS Company consumers have reported over 74 official complaints related to Managing, opening, or closing account. Out of the 74 consumer complaints against NetSpend Corporation, a TSYS Company, 8% were disputed by the consumer (i.e. the consumer was not happy with how NetSpend Corporation, a TSYS Company responded to their complaint) and 99% were processed in a timely manner. 16% of consumer complaints against NetSpend Corporation, a TSYS Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account March 11, 2017 - Received an un-solicited card in the mail. Could not reach a person to resolve the matter. All calls went to machines.... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account February 21, 2017 - I bought a NetSpend Prepaid card lost it before opening it they would not assist me in refunding my money already put on the card... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account January 4, 2017 - I have been with Netspend for over 2 years in which I mainly used for direct deposit from my company and to pay my rent. I had 2 inaccurate charges on my account so I disputed boh as suggested by the agents that assisted me over the phone. -/-/- my account was closed without proper communication to me. I called them and asked why my account was closed the lady stated suspicious activity and stated a check will be in the mail and it takes 10 business days. -/-/- my rent is due and then after the - it 's considered late and an eviction can be filed plus late fees. I asked if the che... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account December 22, 2016 - This company is very crooked. I am a - for someone and this company closed my account as soon as my direct deposit hits the account. ROUTING ) # : - ACCOUNT # : - DIRECT DEPOSIT. causing my bills to be late and maybe a eviction. Thanks - - -... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account December 14, 2016 - Netspend put my tax refund on a card. When I used it at - store to buy a - ticket, Netspend blocked the card from me using it claiming possible Fraud, What resulted was months and months and months and money spent at - - trying to jump through every hoop to prove I was owner of the card and that no fraud had occurred by emailing, calling, faxing THAT RESULTED IN THEM KEEPING ALL MY MONEY .... IN THE END, THEY SAID THEY RETURNED IT TO THE IRS ... but the IRS says they have no such return. The amount was approx. $1800.00 ... but since we lost our apartment, my car, our marriage, ou... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account November 15, 2016 - Netspend sent me an unsolicited prepaid debit card. Advising that everyone is guaranteed approval and advising of immediate access to the funds deposited to the card. I 'm a - and my school refund was deposited to the card. I tried to activate the card and was advised that they needed to verify my identity by providing my ssn, address, dl #, dob and phone # which i gave. They adv. That i did not pass verification due to the address even though i gave the address where the card was sent. They Then requested a copy of my dl, ssn, a bill, which i sent.and had to wait 6 business hours for revie... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account October 20, 2016 - Brinks Prepaid MasterCard failed to replace a stolen card and refused a deposit under the - act of 1999... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account October 19, 2016 - I was sent a unsolicited pre-paid Mastercard Debit with my name on it from an organization called netSpend, - - -, - T- -, supposedly associated with a bank named " - '' I did not ask for or apply for this card. It appears to be a fully functioning card ( except for activation ). I do not want cards that are linked to my identity being sent out without me having applied for or requested a card. I see this as potentially putting my identity or my financial security at risk. This is a lousy practice and should not be allowed.... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account October 5, 2016 - I gave a NetSpend Debit - card to my - year old daughter as a gift. The amount I purchased was $120.00 There was an additional fee of -, so the total paid by me was $120.00. When my daughter called to activate the card the service representative requested her social security number and her drivers license number. She gave the service representative this information and only to be told that they could not verify her identity and the card could not be activated. Calls to NetSpend 's customer help line - does not provide access to any customer service rep. The caller is cut of... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account October 2, 2016 - netSpend refused to activate pre-paid gift card, asked us to send them social security cards and marriage license in order to activate. This was all for a $100.00 pre-paid card that was a gift. Froze account and refused to do anything unless we met their demands.... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account September 17, 2016 - I received a netSpend gift card for my birthday from my sister. When attempting to activate this card it asked for several pieces of personal information including my social security card. I have received other gift cards that did not require any personal information at all to activate it. I called an inquired why this is, they did not offer a reasonable explanation except to say it was for my security. If that was true they would not ask. Each time you give someone your social security number out increases the chances you will become a victim of credit fraud. I had no idea how much was on... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account August 20, 2016 - I requested a prepaid debit card from -, which is issued by NetSpend, so that I could have access to my funds paid to me by -.I was denied the card, because NetSpend is saying I owe them $72.00, and would not give me an explanation as to why I would owe them money owe a prepaid debit card.I donot owe these people any money, and I need to know why they are saying I do? I believe this a scam.I ask them to send me an explanation, he refused?... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account July 6, 2016 - Tried to activate a prepaid card with netSpend, they wanted me to submit paper proof of drivers license, birth certificate and social security card. No other service has ever asked for that when activating a PREPAID card. Then I could n't get a refund, they made the card a one time use, did n't get the fee I paid for the card back just the money I loaded.... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account May 2, 2016 - For my job -. These profiles are not used anywhere other than in our testing environment. Today I received a - - paycheck card from a company called netSpend. The card is associated with - of my -, but it has my personal home address on it. There is no way this company obtained this profile through legitimate sources. I tried calling the company but was not able to get through to anyone. Account number is - - - - Name on the card is - - ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account April 28, 2016 - I recieved a refund from a purchase made on a card that is now closed so i had the merchant senf it to my netspend card noe my account is locked and netspend offers no assistance to me. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account March 18, 2016 - On - -, 2016 I sold a set of racing ski bindings on -. The item was paid through -, packed and then sent to the customer.The payment was shown in my - account, to which I had attempted to attach my - Prepaid Mastercard, so that the funds could be transferred for use in point-of-purchase transactions.I had trouble doing so on my own, so I called the - Prepaid Customer Service number ( - ). The first call ( of an ultimate TOTAL OF 13 CALLS BETWEEN - - ), was met with frustration when the agent, who 's grasp of conversational - was limited, had trouble understandi... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account February 4, 2016 - Netspend has caused me several issues. First I filed a transaction dispute. I informed them I had the card in my possession, and they failed to inform me that the card was being locked ( and also did not do anything to assist in the provision of a new card ). After the card not working on a purchase the same evening I called them the next day. After reviewing my account, and myself telling them about the dispute, they told me to use the old card at an ATM. Only after that failed as well did they tell me that the card had been disabled. They were only willing to waive a - fee to send a card ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account January 28, 2016 - I believe I received this offer after clicking a sponsored ad for credit card offers on -. A few days later I received an unsolicited prepaid debit card displaying my name in the mail. Several attempts to reach a " live '' representative failed and automated methods required a SS number that I refused to supply. I have no active account with this organization, so I see no need to offer any personal information beyond my name. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account January 25, 2016 - Outsourced rep for NetSpend Visa told me I could n't use the prepaid card I received as a gift without giving my birthdate and social security #. I declined and was sarcastically told " no info, no activation. Essentially they stole my mother 's money. I was told I could not use it as a gift card. What a huge scam! Also, they charge a fee for not using the card-again stealing the money. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account December 26, 2015 - I purchased a prepaid credit card from - when I opened the package i did not like terms of service and fees so I asked for a refund of my money. Was refused and told I have to use the card. I then tried to register it and the site said it was expired so I called the company and was told I have to purchase a New card and pay for it. I refused. I called several times and finally It took over a year to receive the new card with no fee and when I did I registered it and checked the balance. It was $0.00 so I called them and was told that the maitence fee used up my balance. I never had a chan... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account November 30, 2015 - On - -, 2015 netspend closed my account I called that day asking what was going on and all they told me is that they closed it due to a deposit. I explained to them that I had received that check as payment and did n't know that the check was a forged check. Well on - - - was deposited in to my account I called them back up and asked for my money I was told that they will be mailing me out a refund check with my money and that it would take 20 business days. I called a week later to make sure my check was mailed out I was told it was sent out on -, 2015 while on the phone I a... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account November 25, 2015 - I recently opened a NetSpend Prepaid Debit Card account and would appreciate NetSpend credit my account with the $20.00 referral bonus as part of the Refer-a-Friend program. I opened my NetSpend account on - -, 2015, received and activated the prepaid card on - -, and funded the account on - -. Soon after, I received an automated notice that my account is not eligible for the $20.00 bonus on - -. Since then, I have attempted on multiple occasions to contact first-line customer service representatives, as well as the executive office, or corporate response team '', ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account November 13, 2015 - I have direct deposit put on my card weekly. I tried to log into my account on line and there was a block put on my card. I received an email and a text about the block and called to inquire and get the block released. I have called this company FIVE times and keep getting agents that speak very broken - who make me go through answering security questions before telling me they have to transfer me to their " Fraud '' department. I am literally put on hold for 20 minutes at a time and go into a voicemail asking me to leave a message and I will receive a call back the next business day. This ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account November 2, 2015 - Received unsolicited pre-paid debit card. When I attempted to contact customer service the phone tree was always looping back to account activation where they requested DOB and SSN. There was no possible way to talk to a customer representative. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account October 21, 2015 - I was n't able to access my account then I call and found out that Netspend had closed my Account with out my permission. And not notifying me right away when this ERROR TOOK place! I had to find out on my own that my account was closed .because I wanted to pay a bill. And when they closed my account They took out all my money which I wanted it to stay in my account but they did n't put back in my account.INSTEAD they mail me my money which is going to take another 2 weeks or so just to get my money. They really put me in a bad situation. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account October 20, 2015 - Will discuss upon receiving notification. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account September 28, 2015 - I applied for a card from paypal prepaid - ( issued by - ) and was indeed issued a card. However, when I went to activate the card online, I was informed there was a problem with my account and directed to call customer svc. The woman on the phone told me that I was not eligible for an account with them and when I asked for a reason I was told we can not give a reason ''. I asked whom I could contact for a reason but was told that no reason can be given and I can not contact anyone who can tell me why I was declined. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account September 22, 2015 - I was given a $40.00 prepaid card from NetSpend. This was a gift from a friend. I tried to activate the card online and was told I could not and to call the toll-free number on the card. The first time I called, the rep asked me some questions and said the card was activated. I tried to make an online purchase ( making sure to include the fees NetSpend would charge ) and it would not approve. I then got a voicemail from someone at NetSpend to call back and give them a reference number to finish setting up my account. When I called, the rep who answered seemed to have no idea what I was talki... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account September 11, 2015 - E-TENSIVE WAIT TIMES TO GET A HOLD OFF MY ACCOUNT. THERE WAS NO EMAIL OR PHONE NOTICE OF HOLD ... ONLY FOUND OUT WHEN TRYING TO ACCESS MY FUNDS. 20 MINUTE, 24 MINUTE, 34 MINUTE WAIT TO GET TO THE RIGHT PERSON. THEY CLAIM TO HAVE INSUFFICIENT STAFF TO HANDLE CALLS ... S O WE DO NOT GET THE SERVICE WE ARE PAYING FOR. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account September 8, 2015 - On - - 2015 my significant other passed away, he was a secondary card holder on my account as is my niece, I am the primary card holder. On - - 2015, Netspend who has my prepaid card sent me an email stating not to use my card until I call them and when I spoke to a CSR he said risk management closed my account due to a secondary card holder 's death. When I tried to explain that I was the primary, I was told that risk management closed it and it was n't reversible. I made a complaint with the - and Netspend responded with anytime there is a death with a primary or secondary ca... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account August 20, 2015 - Netspend deactivated my card when I inadvertently went into overdraft because of an - order that was billed in several different increments. They did not notify me at all that my card was deactivated, so after I made a deposit to put the balance over $170.00 in the positive, I tried to use it at a gas station and it was declined. I check the ATM at the station and it said I had $170.00 balance, but when I tried to withdraw money from the ATM it was declined. I tried again and it was declined. I logged onto the website and it said I had that much available, but it also charged me $.00 ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account May 27, 2015 - I called Netspend and was told I could n't open a account because I have to many cards open. I told the representative I lost my DL, bank card and social security card back and 2010. I never open cards with them and I would like to. I was denied. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account May 24, 2015 - I lost my card ending in -. Western union pp card rep told - I could buy another card at - and attach the card to my - account which has a - monthly fee and overdraft protection. I wanted access tomy account but they said I had to transfer the money and only - a day which I thought was strange since the accounts were to be linked. I then noticed that every time I made a purchase they would charge me - dollar I called back and after being on hold for 45 minutes I was told that my fee plans from the - account was now attached to new card -. I learned the next morning t... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account May 13, 2015 - On - -, 2015, I purchased a starter - Netspend prepaid card at a local - grocery stores. I added $96.00 as a starter value and paid a $1.00 fee. Upon trying to activate the card, I was getting an error. After - hours on the phone and being lied to by various agents at the Netspend company, I finally was told that due to suspected fraud '' the account has been shut down and I would be getting a refund check within a week. No further information was given besides multiple calls. It is now - - and I still do not have my refund ... .or a refund of the activation fee. ... |
NetSpend Corporation, a TSYS Company Prepaid card managing, opening, or closing account April 4, 2015 - I prepared my -/-/- income tax online. The netspend prepaid credit card was an option for receiving my refund faster. When I efiled my final form the screen stated my card would be mailed that week to expect it by -/-/-. I have had a restraining order against my husband for - years and stealing my mail is - of his favorite pastimes. I immediately phoned netspend that card was cancled a new card was issued and after explai - g my concerns an activation code was placed on my card. Net spend issued him a - card without my authorization got him his card - day before mine n... |