NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Managing, opening, or closing account California

I requested a prepaid debit card from -, which is issued by NetSpend, so that I could have access to my funds paid to me by -.I was denied the card, because NetSpend is saying I owe them $72.00, and would not give me an explanation as to why I would owe them money owe a prepaid debit card.I donot owe these people any money, and I need to know why they are saying I do? I believe this a scam.I ask them to send me an explanation, he refused?