NetSpend Corporation, a TSYS Company Prepaid Card Complaint

General purpose card Managing, opening, or closing account

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Managing, opening, or closing account Indiana

I purchased a prepaid credit card from - when I opened the package i did not like terms of service and fees so I asked for a refund of my money. Was refused and told I have to use the card. I then tried to register it and the site said it was expired so I called the company and was told I have to purchase a New card and pay for it. I refused. I called several times and finally It took over a year to receive the new card with no fee and when I did I registered it and checked the balance. It was $0.00 so I called them and was told that the maitence fee used up my balance. I never had a chance to use the card.

NetSpend Corporation, a TSYS Company customer in Indiana
Dec 26, 2015

* Source: CFPB Complaint Database

NetSpend Corporation, a TSYS Company response to complaint:
Closed with explanation

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