NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Managing, opening, or closing account Texas

I lost my card ending in -. Western union pp card rep told - I could buy another card at - and attach the card to my - account which has a - monthly fee and overdraft protection. I wanted access tomy account but they said I had to transfer the money and only - a day which I thought was strange since the accounts were to be linked. I then noticed that every time I made a purchase they would charge me - dollar I called back and after being on hold for 45 minutes I was told that my fee plans from the - account was now attached to new card -. I learned the next morning that I was charged another - fee and that I would not be able to access my funds until - - when a replacement card arrives. This is created a hardship for me. If only I was given the correct information then I could have made a more informed choice I feel like western union netspend is taking advantage of me holding my money and - charging me fees. They ensured me the cards linked to my - account and thatmy employer direct deposit would be available on the - card. When I talked to - in escalations she informed me that it was - accounts and all information told to me on the - prior calls was incorrect and all she could do is reprimand the - reps and forward my request to corporate when I said I will file this complaint I am still without access to my money during the holidays when my grandsons are here. I would like my money to be in - and a - fee credit then I will remove my money and seek a more truthful company to handle my money with our hidden and excessive fees and lying customer service representatives and a more caring escalation team providing real customer services keeping the customer satisfaction as a top priority.