NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

General purpose card Managing, opening, or closing account North Carolina

Netspend deactivated my card when I inadvertently went into overdraft because of an - order that was billed in several different increments. They did not notify me at all that my card was deactivated, so after I made a deposit to put the balance over $170.00 in the positive, I tried to use it at a gas station and it was declined. I check the ATM at the station and it said I had $170.00 balance, but when I tried to withdraw money from the ATM it was declined. I tried again and it was declined. I logged onto the website and it said I had that much available, but it also charged me $.00 for each of the - times I checked my balance. At that time I received - text messages at once from them stating my card had been deactivated and I needed to reactivate it online. I tried to do so, but it indicated that the card was


- '' informed me he could NOT reactivate my card, he would have to send an email to the department who did that. I indicated I was - miles away from home and needed to purchase gas to get home and the deactivated card was the only method I had of doing so. I told him I needed to talk to someone who could rectify the situation NOW and he offered for me to speak to his supervisor. After holding for more than - minutes, my cellphone battery was dying, so I told - '' to have a supervisor call me on my daughter 's cellphone, and I gave him the number. I told him to also email the department who could fix the problem and I needed to know when it was fixed so I could actually drive home. This was at - and I had - of my children with me. It is now more than 12 hours later and I have not received any phone calls, text messages or emails regarding the status of my card. I called the customer service number again and held for more than 10 minutes without anyone coming to the phone to take my call. I am furious! I want access to MY money, which they are holding because I do n't have any way to get it out other than the card that is deactivated ''. They send me texts for everything from deposits to withdrawals to advertisements. They could n't send me a text to let me know my card would not work, even though I had just deposited money onto it? This is poor business practice and when I called them it should have been corrected immediately.