Review and analysis of over 13 complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 13 official complaints related to Fees. Out of the 13 consumer complaints against U.S. Bancorp, 15% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 46% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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U.S. Bancorp Prepaid card fees January 27, 2017 - I purchased - gift cards each for $490.00 + $5.00 activation fee for each card. When I tried to register and use the cards, I was informed they cards had been " compromised '' as the cards were attempted to be used several weeks before I even purchased them. So they were not activated as a security measure by the company. They informed me they would send me out - new cards to replace these cards. The - new replacement cards were loaded with $490.00 - $5.00 fee. So for buying - cards originally, I have now been charged fees on - cards, the - original and the - repla... |
U.S. Bancorp Prepaid card fees June 26, 2016 - I am a Colorado resident. I have a $100.00 Visa gift card that had not been used in a while, so I went online to check the balance. The online service showed a remaining balance of $38.00. Then I looked at the activity. It only showed back to -/-/2016, and showed a $2.00 inactivity fee had been charged each month for the past six months. I have no way to know how far back these fees go. This is obviously not the full history, since no purchases were shown and there is no way to get to a balance of $38.00 in $2.00 increments. Colorado Revised Statute, Section 6-1-722 and Section... |
U.S. Bancorp Prepaid card fees April 23, 2016 - assessed automated fee without sufficient disclosure. Can not talk to customer rep without incurring $1.00 fee. ... |
U.S. Bancorp Prepaid card fees January 31, 2016 - Per the back of the prepaid visa card I have states that a fee is charged, except where prohibited by state law. I live in Colorado and it is my understanding that an inactivity fee can not be charged for prepaid accounts. Colo. Rev. Stat. 6-1-722 ( b ) ( 3 ) Prohibits service fee, a dormancy fee, an inactivity fee, a maintenance fee, or any other type of fee. The card that I have has been depleted of $16.00 in inactivity fees. I called the customer service number - and was told that the law does n't pertain to their card. The customer service agent was very rude and hard to understa... |
U.S. Bancorp Prepaid card fees December 24, 2015 - Without receiving any notification that my account had gone inactive I was charged a $2.00 a month inactive fee. I went to use my card this month and apparently the $23.00 I had on it had been drained out slowly by this fee. After calling the company they refused to refund my money. ... |
U.S. Bancorp Prepaid card fees November 24, 2015 - I was given - ( - ) - gift cards ( $50.00 each ). The front of the packaging indicates that the cards were valid through -/-/2020. On the back of the card there is verbiage that U.S. Bank will deduct from your balance an inactivity fee of $2.00 per month after 12 consecutive months of inactivity ... '' What I did not realize and which I believe is intentionally unclear is that the cards were ticking '' from the time the person who gifted me bought them. I do not know how long my donor had them ; I tucked them away to use for some future special purchase, confident in the 2020 ... |
U.S. Bancorp Prepaid card fees November 3, 2015 - I had earned a visa rewards card from a credit card I have. The rewards card was issued for $50.00. When I called to activate the card, they advised that the cards value was now $47.00. I tried to used the card at a restaurant and it was denied. I contacted the credit card who issued the visa rewards card and they had no clue as to why it was denied. I then was shopping and decided to try using the card again. The first time it was swiped, it came back declined. The salesperson tried swiping again and it indicated that I had $42.00 on the card. We did go ahead and use the card. For a $5... |
U.S. Bancorp Prepaid card fees September 25, 2015 - I received - ( - ) USBank Cash+ Bonus Rewards Cards in the mail some time ago, each valued at $25.00, for a total of $75.00. They were Visa cards. The first one has a Valid Thru '' date of -/-/-, the second -/-/-, and the third -/-/-. Apparently, though, these Valid Thru '' dates are not the actual expiration dates on the card. Instead, USBank helped themselves to $2.00 per month after 12 months had passed on each card. Even though the Valid Thru '' dates on the fronts of the cards said -/-/-, -/-/-, and -/-/-, in actuality, all three cards have bee... |