U.S. Bancorp Prepaid card department,
Per the back of the prepaid visa card I have states that a fee is charged, except where prohibited by state law. I live in Colorado and it is my understanding that an inactivity fee can not be charged for prepaid accounts. Colo. Rev. Stat. 6-1-722 ( b ) ( 3 ) Prohibits service fee, a dormancy fee, an inactivity fee, a maintenance fee, or any other type of fee. The card that I have has been depleted of $16.00 in inactivity fees. I called the customer service number - and was told that the law does n't pertain to their card. The customer service agent was very rude and hard to understand. She told me she would not assist me. I then tried to use the card so that I could salvage the $34.00 left and it was declined. I waited a few days and was able to use the $34.00 left on the card. The card is issued by US Bank and the website for balance information is -.
U.S. Bancorp customer in Colorado
Jan 31, 2016
* Source: CFPB Complaint Database
U.S. Bancorp response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.usbank.com/ |
Phone | (800) 872-2657 |
[email protected] | |
Address | 800 Nicollet Mall Ste 200 Minneapolis MN 55402 |
U.S. Bancorp | |
U.S. Bancorp |
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