Review and analysis of over 422 complaints against JPMorgan Chase
JPMorgan Chase consumers have reported over 422 official complaints related to Credit decision / Underwriting. Out of the 422 consumer complaints against JPMorgan Chase, 23% were disputed by the consumer (i.e. the consumer was not happy with how JPMorgan Chase responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against JPMorgan Chase resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 3% resulted in non-monetary compensation.
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JPMorgan Chase Mortgage credit decision / underwriting December 8, 2015 - Chase bank has put a dispute on all - credit agencies. I have tried to determine what the dispute is for ( we are not behind or late and we are not disputing the balance ) they have not been able to give me a straight answer for this either. The best excuse that I have got from them is ( we filed bankruptcy in -/-/- but Chase was not included ) that because of the bankruptcy they automatically put a dispute on the accounts. They want us to reopen the bankruptcy and refile with the bank to remove the dispute. All we need is a letter saying there is no dispute, we are trying to refinanc... |
JPMorgan Chase Mortgage credit decision / underwriting December 4, 2015 - This is a complaint against Chase Mortgage. Reason for the complaint : Chase entered into a contract ( backed up with a commitment letter ) with me and reneged on these terms and offered a completely different package two days after missing the closing date. This ultimatum provided me no options but to accept the revised terms. During the 45 day period, I met all financing contingencies in my purchase agreement with the Seller, as these were cleared by Chase along the way. Additionally, I had provided everything Chase had requested and I also received a Commitment letter from Chase to provi... |
JPMorgan Chase Mortgage credit decision / underwriting November 27, 2015 - We applied for a mortgage with the - Branch of Chase Bank in - for the purchase of a property on -, a cooperative building. We were issued a good faith estimate on - - and a lock-in agreement. We were issued a mortgage commitment letter on - - ( attachment - ). At this point, we withdrew our application with a competing lender because we thought the commitment Chase was binding. The Chase commitment letter had conditions - requests for more documentation. We responded to the conditions ( see attachments - ) and received assurances from the mortgage banker that we ha... |
JPMorgan Chase Mortgage credit decision / underwriting October 29, 2015 - This letter is to remedy a problem I am having associated with an old marital property. the I was divorced in -/-/- from my ex-husband. In our divorce decree, my ex-husband was awarded the property and I signed a quitclaim over for this property, filed bankruptcy in - -/-/- with it being discharged in - -/-/-. In -/-/- I purchased a new home and attempted to refinance the home in -/-/- only to be advised that a negative " hit '' was placed in the - system stating I had foreclosed on a loan which is untrue. My ex-husband continued paying on the loan and from ac... |
JPMorgan Chase Mortgage credit decision / underwriting October 23, 2015 - I was looking for a vendor to get a mortgage through. I of course went and shopped around to find the lowest interest rate/closing costs. I provided a quote from - to Chase Bank. Chase Bank agreed to match the rate/closing. Throughout my entire time with Chase I have received lack of follow up, delays in obtaining my mortgage due to several Chase issues, my sellers lost their interest rate lock in due to Chase and the list continues. I am okay with how inadequate Chase was through the underwriting process, but I am not okay with the fact that they promised to match rates/costs and they did ... |
JPMorgan Chase Mortgage credit decision / underwriting October 16, 2015 - Chase bank issued a loan modification to my former husband. Our legal separation document declares that the property is now his and he has to either refinance in his own name or sell the property. Instead he declared bankruptcy ( chap - ) and as part of the plan modified the mortgage without my signature or consent. Before that the mortgage had nearly been in foreclosure. This was in the Fall of 2012. My ex husband has been paying the reduced mortgage payment since. The account is up to date. Chase will not update the information for credit reporting purposes saying that it because there is... |
JPMorgan Chase Mortgage credit decision / underwriting October 14, 2015 - I have had a mortgage from Chase Bank in the past and was satisfied with it so I decided to try and refinance with Chase Bank hoping for similar results. I paid a $500.00 upfront fee which prevented me as a consumer from shopping around for other loans. I trusted that they would finish my refinance in a timely manner and handle my personal information with care as they had done in the past. I received very poor service after Chase Bank knew I could not shop around for another loan. I had to call multiple times weekly to get the underwriter to work on my loan. They would then drag their fee... |
JPMorgan Chase Mortgage credit decision / underwriting September 24, 2015 - A class action suit was filed against our lender - JP Morgan Chase - regarding unreasonable in-house insurance premiums being charged on some housing loans and me and my deceased spouse were among those who have paid these in house insurance premiums. A settlement was finally reached but my monetary claim is being held by plaintiff lawyer/s for failure to submit sufficient documentation of my authority to file and sign a claim on behalf of my deceased wife/co-claimant. I am being required to submit Certified Copy of Letters of Administration or Testamentary as evidence of my authority t... |
JPMorgan Chase Mortgage credit decision / underwriting September 15, 2015 - I contacted Chase bank, my current mortgage loaner, to refinance my loan - about 2 months ago. I know I qualify for at least 1 % less than the rate i have now and also they wo n't quit taking escrow money from me on this loan even though i have paid off more than 20 % of value of the property - so i want to refinance ASAP. They gave me the rate and the terms I was asking for in conversation over the phone, but then sent me paperwork with a higher rate. It took them two weeks to correct this. The process is just dragging, they keep coming up with new papers that I 'm missing and that are delayi... |
JPMorgan Chase Mortgage credit decision / underwriting September 14, 2015 - I submitted a home loan modification for the - time to Chase Bank. I am - military. I currently reside in the home now. I didnt somehow qualifiy for a the loan modification, and I provided all the documentation for the homeloan modification. I can afford the mortage payments but at a reduced rate. Since Chase Bank has decided to dissapprove my loan modification I will file bankruptcy, and in addition I will file a law suit against them as well for damages. I provided documentation in my loan modification stating my hardship. I asked for the audit report from Chase Bank and the orginal lo... |
JPMorgan Chase Mortgage credit decision / underwriting July 19, 2015 - I was asked ( as I was leaving the branch ) to refinance my home loan. The local expert was on the phone and unavailable. They said We 'll have him call you '' ( which they never did ). I never gave them my name, address, or phone number. Ten days later I got a rejection letter which I threw in the trash. Turns out they had made a hard inquiry which is now a negative factor on my FICO score and they refuse to have it lifted. ( Only the bank can do that. ) They ignore my requests, clear up to the VP in charge. ... |
JPMorgan Chase Mortgage credit decision / underwriting July 13, 2015 - We are moving to NJ and buying a house. Original closing date was -/-/2015. We applied for a mortgage loan from JP Morgan Chase, but It is delayed by Chase mortgage underwriting for two weeks already. The mortgage officer make some errors in the application form, and underwriting has been veyr un-cooperative. They request documents a few at a time, and do n't review in time at all. Still not fully reviewed as of today, -/-/2015. ... |
JPMorgan Chase Mortgage credit decision / underwriting July 10, 2015 - We refinanced our home with Chase bank in -. Instead of paying off our credit cards like we thought was going to happen. They did the refinance at more than our home was worth and gave us a line of credit adding another debt. We had a few hard times over the last several years. - was told she has - then I - and was off from work four months. After returning to work three months later was riding the bus home and the driver moves and stopped before I sat down and I -. The next year - fell and - and it needed to be -. u can see where we r now. ... |
JPMorgan Chase Mortgage credit decision / underwriting July 10, 2015 - I had gotten a loan in -, pd mort. Then our Mort. went up so deleted pmnt of $400.00 to $410.00. They did n't send out - pmnts - or -. In -, they took both the $400.00 and the $410.00! My bank manager helped me delete the -. pmnt until Chase put $ $ back in acct. I did n't know I had to restart pmnts and no pmnt went out for -. Now I am behind on Mort by 1 month and they r threatening us with foreclosure when we already have sent the pmnt agreed upon which was $50.00 extra/mo. We sent $460.00 in - and -. We r working to get this taken care of. We r not in... |
JPMorgan Chase Mortgage credit decision / underwriting July 10, 2015 - Lender : Chase Home Finance LLCLoan # -I tried to assume my loan, which servicing by Chase, but received decline which I do not believe was fare and justified. My Bankruptcy was discharged more than five years ago, all derogatory accounts on my credit report were as part of my bankruptcy. After I received my loan modification in -/-/-, I never was late on my mortgage payments, but because of my past bankruptcy my payments were never reported to credit bureaus, which had negative effect on my credit score. I have legal - family house, and according to conforming limit in our area my ... |
JPMorgan Chase Mortgage credit decision / underwriting July 6, 2015 - Chase has a mortgage on our florida condo. We have not been able to get a REFI! the Chase underwriters claim it is a condo-hotel '' It is NOT and was NOT ever documented by the FL. deptas one. But we are stuck with a higher interset rate ... |
JPMorgan Chase Mortgage credit decision / underwriting July 1, 2015 - chase employees are awful, rude and incompetent. me and my wife just spent over 4 weeks and it feels like - hours of our time being transferred around and lied to. i do n't think many of there employees even where paying any attention to what i was saying it was a waste of my time and theres. The where just wanting in till it was time to go home. MY request was a simple information request about a check that we did not get. At any other company this take at the most a - minutes. what did work was calling the CEO number - - -. They will try to transfer you to a call center where ... |
JPMorgan Chase Mortgage credit decision / underwriting May 25, 2015 - My wife and I have been trying to work with our mortgage lender to re modify our monthly payments. The process has been quite lengthy in comparison to what the lender originally told us for how long it would take. For some time we have been submitting documents in multiples because of reasons the lender has given, such as they could not read a letterhead. or they did not receive a particular document. Our personal file has grown to some size with everything we have sent to them at their request. Also it seems as though we have been assigned to someone different every few weeks. They claim to h... |
JPMorgan Chase Mortgage credit decision / underwriting April 22, 2015 - Chase had reported my payments late to the various credit bureau reporting agencies, I disputed their reporting and then they reported I had filed bankruptcy and - was owed on my account, which is incorrect because I have been making monthly payments. Their reporting has harmed me and I am unable to secure home insurance at an affordable due to their harm. ... |