JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Other mortgage Credit decision / Underwriting Virginia

chase employees are awful, rude and incompetent. me and my wife just spent over 4 weeks and it feels like - hours of our time being transferred around and lied to. i do n't think many of there employees even where paying any attention to what i was saying it was a waste of my time and theres. The where just wanting in till it was time to go home. MY request was a simple information request about a check that we did not get. At any other company this take at the most a - minutes. what did work was calling the CEO number - - -. They will try to transfer you to a call center where the employees are again awful, rude and incompetent. Do not let them transfer you. Demand that the person that answer the phone updates you about the status of you case. the will lie to you and hang up on or put you hold. you may have to call a couple of times. this is the only thing that works. only till this CEO number is tied up will any of the departments help you. its sad i had to do that


person who answer the phone get involved. also other numbers i got are - at - - - she is 1st level manger who helped me after 8 days. also call - - at - - - he is at security and tell him you want him to get involved because there customer service is so poor. The government should break this bank up. my wife is - and i am Veteran - who works nights to help to pay for my wife 's school -. if any of these employees got this level of customer service from me or wife it would be criminal. they should feel ashamed. we deserve better customer service.