Review and analysis of over 34 complaints against PHH Mortgage
PHH Mortgage consumers have reported over 34 official complaints related to Credit decision / Underwriting. Out of the 34 consumer complaints against PHH Mortgage, 29% were disputed by the consumer (i.e. the consumer was not happy with how PHH Mortgage responded to their complaint) and 97% were processed in a timely manner. 0% of consumer complaints against PHH Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 12% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
PHH Mortgage Mortgage credit decision / underwriting December 28, 2016 - I have my current mortgage with PHH Mortgage for the past - years of a - year mortgage at - % ( $ 2210 monthly mortgage payment ). My application for refinance to - % that would have reduced my monthly payment to $1700.00 was denied for a flimsy reason of " inadequate debt to income ratio ''. This was after repayments of all outstanding issues on my credit as instructed by the company to the tune of almost $5000.00. I 've always maintained - income sources - - time and Full Time ) with the following gross income streams from my - positions : -/-/- - $110000.00... |
PHH Mortgage Mortgage credit decision / underwriting September 19, 2016 - Credit report shows zero balance for PHH Mortgage Service Center in New Jersey. In reality, we owe well over $400000.00. The credit report also shows that we have not made any payments, in reality we have paid our mortgage in full every month. This erroneous information is preventing us from refinancing our current mortgage. We are told by PHH that there is no one to speak to regarding this problem, all correspondence must be done through fax. We did file for Chapter - -/-/2010. Thank you.... |
PHH Mortgage Mortgage credit decision / underwriting August 19, 2016 - I am appealing to cfpb for assistance in addressing my experience with PHH. I received a letter from PHH about the decision reached on my loan application denying approval because they could not obtain an acceptable appraisal of the subject property. PHH hired the appraising company and is accountable for the professional work product of their contractor. I am requesting that ALL documentation related to my application and the decisions that PHH made on this matter be provided to me with representation that no omission of documents have taken place. This document request is for both PHH create... |
PHH Mortgage Mortgage credit decision / underwriting November 6, 2015 - This - complaint is filed against my mortgage processor company making the following accusations:1 ) Pursuant to my complaint # - wherein, on the CFPB Website, I received notice that the company had responded to my complaint, stating that : a. " Response : Company states that " We are continuing our review to complete a formal response. " 2 ) That on -/-/-, I received a letter from the office of the President stating that I would receive a response by - -, 2015. 3 ) That as of today, - -, 2015, I have not, and neither has the CFPB website received a response from the co... |
PHH Mortgage Mortgage credit decision / underwriting September 26, 2015 - Refinance was refused due to improper appraisal. I was charged for incorrect appraisal. Appraiser did not know market area ; did not perform a complete inspection ; included blatantly false and misleading statements on appraisal ; did not use similar properties in similar locations for comparable values ; misidentified zoning classification ; misidentified neighborhood and amenities. ... |