PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

PHH Mortgage Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting South Carolina

Refinance was refused due to improper appraisal. I was charged for incorrect appraisal. Appraiser did not know market area ; did not perform a complete inspection ; included blatantly false and misleading statements on appraisal ; did not use similar properties in similar locations for comparable values ; misidentified zoning classification ; misidentified neighborhood and amenities.

PHH Mortgage customer in South Carolina
Sep 26, 2015

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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How PHH Mortgage handles Credit decision / Underwriting complaints

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints7/20128/20129/20122/20133/20134/20137/20138/20139/201310/201312/20133/20147/20148/201410/20142/20154/20157/20158/20159/201511/20158/20169/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageCredit decision / Underwriting2.9%76.5%11.8%8.8%ClosedClosed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting0.6%6.3%5.8%1.2%2.2%5.6%77.1%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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