Review and analysis of over 1,594 complaints against TransUnion
TransUnion consumers have reported over 1,594 official complaints related to Unable to get credit report/credit score. Out of the 1,594 consumer complaints against TransUnion, 13% were disputed by the consumer (i.e. the consumer was not happy with how TransUnion responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against TransUnion resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 47% resulted in non-monetary compensation.
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TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score February 14, 2016 - TransUnion uses antiquated web programming that according to their own technical support people and support pages does not support - / - / - / - and only supports PCs. In today 's world, this is an absurd limitation and puts an undue burden on the consumer. With their tech support on the phone I tried to login using -, - and - browsers on a -. None of them worked. I subsequently tried to login from a work PC laptop I still had around and still I could not login. Their solution??? Send you a copy in the mail a week later!!! Worse yet, without login to web interface it ma... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report February 7, 2016 - TransUnion 's website deceptively offers consumers a report, presumed to be free, without clearly indicating that they are charging fees and signing the consumer up for a subscription service. The service is charged without asking the user for confirmation. The website intentionally obscures the pages that allow the user to cancel their account. Support staff is only available via an - during certain hours, making it exceedingly difficult for overseas Americans to communicate with the company and cancel their accounts and charges. No email or chat support is provided. I am currently seeki... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report February 4, 2016 - I went through - to receive my credit report. No problem at all with -. TransUnion is another story! Once I was redirected to the TransUnion website and pulled up my credit report the website directed me to a password site ( within just a few seconds ). I was not aware of any password for TransUnion. I contacted customer service and was given a temporary to get into my account. Ahh all good, right? Not so fast! When I tried to get in to see my credit report and it gave me the message that you have accessed your - free report and are not allowed more than - but, I could purchase -... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 29, 2016 - Tried to get my report form transUnion and they wanted to charge me a fee ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 23, 2016 - I want to freeze my child 's credit reporting files through all - major credit reporting agencies. None of the agencies have documentation that is easy to find regarding this subject. While some states mandate this, others make is very difficult. Where can I get proper information about how to accomplish this freeze - and why is this not the default behavior for children who are n't legally old enough to access their credit report in the first place? ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 20, 2016 - Today ( -/-/- ) I went online and received my free reports except from TransUnion. I was denied access as they said they already gave me a free report for this year. Not so. Since I have had disputes with them before ( - ) due to their errors, I do not intend to waste time and incur expense by sending them certified mail for resolve every time they make a mistake this year. I have attached a screen print of their refusal to provide a free report which may require cropping by you as to not reveal my personal identification in the event that you publish this complaint for the benef... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 20, 2016 - I want to get a perfect credit score so I want to know the credit bureaus ' formulas. I have a lower credit score because they wo n't tell me what the formula is. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 17, 2016 - I have already done a fraud alert I need my report so I can look over it ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 17, 2016 - Have tried several times to get my credit report to dispute inaccurate information but company refuses to provide online access. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 17, 2016 - MY ACCOUNTS ARE ALL LOCKED DOWN AND SAYING THAT I HAVE BEEN MARRIED AND ALSO HAVE A NEW HOUSE I AM RENTING OUT ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 15, 2016 - I requested my - free credit reports online, and since I could n't answer the questions they gave online, I was instructed to fill out a form and mail it in. I got my - and - reports quickly in the mail, but got a letter from Transunion saying that my current address did not match their records. Since I 've been at this address for four years, and have banking and other accounts at this address, that does n't make a lot of sense to me. However, they are asking that I not only provide my driver 's license, which has my current address and should be enough, they are also asking that I p... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 12, 2016 - Hello my name is - -. I applied for my credit report on line from Annual Credit Report.com. I filled out all of the information sheets. - and Trans Union wanted a questionnaire filled out of personal info I should known. I filed the form out and - refused to give me my on line report - wanted me to write in for the report. I fill they are discriminating and would like to file charges. Please follow up so I 'll know what to do how to file. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 12, 2016 - on -/-/-, someone other than me applied for an unsecured credit card from - and was denied. I received the denial notice around -/-/- and immediately called - and was connected with their Fraud Department. - at - informed me that they would file an Initial Fraud Alert with the - Credit Reporting Agencies. She was a big help and informed me of the steps that needed to be taken to investigate other possible Identity theft and Credit misuse. She also informed me that due to the fraudulent application using my personal information and the fraud alert placed on my Credit R... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 10, 2016 - I currently have an initial fraud alert on my file with all - bureaus. TransUnion even sent me a confirmation notice that this initial fraud alert was issued as of -/-/2015 and would remain for 90 days. I attempted to receive my FREE copy of my credit report under FEDERAL law with TransUnion on their website. I followed the correct prompts regarding my reason - fraud alert - and was promptly told to pay $8.00 because I live in California. My request is not a just-because that would qualify for a fee charge ; this is in conjunction with my initial fraud alert! I am illegally being re... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 10, 2016 - Transunion is denying that they have a credit report for me, and/or refusing to provide me with a free copy of which I am entitled to per the Fair Credit Reporting Act. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 7, 2016 - Trans Union - what a wonderful company ( lol ). Will not give me my free credit report for the year unless I pay for it. Trans Union online dispute form is always down and will not allow me to sign in or sign up. The security questions I have to answer truthfully are not factually correct to access my free online report. So when I answer truthfully then Trans Union claims I am not who I say I am. There are many problems with Trans Union. I ca n't be the only consumer to complain about Trans Union and these issues. -/- credit card has been closed by me for more than 10 years yet - and... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 7, 2016 - I WENT TO - AS SUGGESTED BY - FICO TEAM AND THIS WEBSITE. I ORDERED ALL - CREDIT REPORTS. I RECEIVED THE FIRST REPORT FROM - AND SAVED IT. I THEN DISPUTED AN INCORRECT ISSUE AND RE-SAVED. I WAS THEN PREVENTED FROM PROCEEDING WITH THE REST OF THE REPORTING. I WAS, HOWEVER ABLE TO NAVIGATE ANYWHERE ELSE (PURCHASE CREDIT PROTECTION OR ORDER A FICO SCORE). THERE IS NO PERSONNEL ANSWERING THEIR LINE. I THEN CONTACTED THEM VIA THE ONLINE "CONTACT US", BUT HAVE NO WAY TO GO BACK TO MY REPORT. THIS IS UNACCEPTABLE.... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report January 4, 2016 - My complaint is about www.annualcreditreport.com. - worked fine ; Trans Union said they were having technical difficulties and I had to request the report by snail mail. - also said I had to request the report by snail mail. - particularly asked identify questions that were such ancient history or so trivial I could not get them 'right '. For example, we had a loan with Bank - that was then bought out by Bank Z, but I could not remember when the buyout was so I got the answer 'wrong '. This is hardly the way to get accurate information to prevent oneself against identity theft! ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score January 2, 2016 - I been trying ro get my credit score but when I check it it say I have a thin file but I would really like to get a car out butbwhen they run my credit it says - can you please help ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 30, 2015 - I tried to get my free credit report online. I was unable to do so. I fear someone is using my credit. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 30, 2015 - Recently I mailed the " Annual Credit Report Request Form '' ( found on the CFPB 's website ) to the address on it and requested copies of my - and TransUnion credit reports. I have a pending CFPB complaint about - not providing corrected or timely copies of my report to me. Therefore, this complaint is about TransUnion 's failure to provide me with a copy of my report in response to my request for one as described. I received a non-specific form from somewhere in - ( - again? ) demanding my social security number in order to get my free copy of my Trans Union report. No credit age... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 25, 2015 - I applied for my free credit report from Transunion using the government form from annual credit report.com and sent it in and got back the stock we can not find you but to provided documents which is did and they are my latest paycheck stub and my latest bank statement showing my current address and I get back a stock letter staying proof is unacceptable as it was to old? so how can the current pay check stub and bank statement not current and requesting to sent in the same documents why? can I get my report I provided the information and Transunion can find me with out any problem and again ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score December 21, 2015 - They credit bureaus refusing to send me a free copy of my credit report and score which I 'm untitled to under the fair reporting act the reason why is because they have insufficient information on my credit report that they do not want me to see or dispute as ruining my life liberty and freedom it 's affecting me.and causing me hardship ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 21, 2015 - For many years I have been trying to gain access to my credit report, and to suspend my credit freeze so loan companies could gain access to my credit file. I have found, without exception across - Transunion and - that I can not release a freeze temporarily. There is no possible way to get a phone number where humans answer and can assist ; there is no web site that does n't send me into limbo, listing irrelevant answers to their canned questions, and then saying they can not help me without mailing in a request, which makes it impossible to get a loan. When I attempted to get a copy of... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 21, 2015 - I attempted to get my free annual credit report online from the TransUnion website, and due to some error on their end, I was unable to do so. I tried a second time and got the same result. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 18, 2015 - I have filed lawsuits against TransUnion and -. A s a result, these credit bureaus will not supply the required annual report for unknown reasons. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score December 17, 2015 - Trans Union, as of - 2015 I have noticed lag time reporting credit information to credit file. As of today Wednesday - - 2015 I have formally called in a complaint to Trans Union - - in regards to credit file not being updated, - accounts last updated -/-/2015 - accounts reported -/-/--/-/-. As of - - 2015 no accounts have been updated to reflect current status of account status in over 30-60 days. Trans Union credit agency representative in USA called me a liar regarding accounts, in addition said No information has been received from any creditor f... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 16, 2015 - I went online at - ( - ) to request a credit report from Trans Union. All went well until I was asked what county I lived in in -. It did not have -, which is correct, but contained -. I indicate 'none of the above '. I was denied a Trans Union Credit Report online. Previously, I had a bad experience with identity theft/credit card fraud dating to -. - fraudulently filed credit application ( possibly - - ) used a bogus -, NY address. My complaint is how can I correct misinformation, if it is used to deny my access to a credit report that provides a procedure to co... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score December 10, 2015 - On several occasions I have send a request for Credit Report along with a copy of new address, Gov, I.D . Copy of Bill, Copy of letter with address from the V.A. They keep sending me the same letter as if they had not received it all. I send the last copy regristered and i recieved the same old froam back. It 's been years going through this. But they keep giving out low score 's which I have not used credit in years. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 8, 2015 - I ca n't get my credit report on this site. I also noticed on a other site on authorized user account I 'm being held responsible for the debt which is not mine ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 8, 2015 - TransUnion refused to provide a copy of my credit report. The need more data - Like : a bank statement, copy of a SS card, copy of a birth certificate and on and on. - did send a report, the data I supplied was good enough for them. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report December 7, 2015 - I have never been able to get my free annual credit report from TransUnion, but i was able to get annual free credit report of - and - until two or three years ago. I complained then, but cant remember what the response was. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 30, 2015 - I requested a credit report from Transunion, -, and - and they refuse to give me a credit report after I was denied credit. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 30, 2015 - I have tried to obtain a report from the agency to dispute this information. While I can obtain it on - - and -, I can not get it from the agencies themselves to dispute the information. I have sent it in writing to the agencies, however I have not received a response nor have the issues been corrected. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 29, 2015 - I went on free credit report site to request my free credit report using the credit bureau transunion. When on the site I asked to save as pdf so that I can read the file. When I tried to open the file I got the following messageCould n't open PDFSomething 's keeping this PDF from opening. Go back to the last page I was never able to see my free credit report. The page then went right back to the free credit report request and it would not let me retrieve the report. I never saw my information and then transunion had a an advertisement to buy purchase a monthly screening I declined. Your assis... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 26, 2015 - I requested the report from Transunion last spring and though it docked me so it says i received it, it would not download. I recently requested my free annual report from all - agencies and could not download them. Then I sent in a request following the instructions carefully over 6 weeks ago and still have not received them. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 26, 2015 - In the last few months I have sent to TransUnion the documentation they requested to provide me a copy of my credit report. In each instance TransUnion mails a notice back that the documentation provided was not a qualifying document, or did not meet their requirements in some other way. TransUnion also will not allow me to access my credit report on their website, and will no longer supply my credit information to -. TransUnion does not allow me to dispute errors on my credit report online with my online login --. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 21, 2015 - Attempted to access free credit reports from the - main providers on the annualcredit report.com '' website. Process only worked for -. I could not complete ordering of reports with Transunion and -. - kept telling me to call a phone number which went nowhere. Never able to talk to an agent. Transunion would only allow access if I agreed to pay for a credit score ''. Upon returning to -, I was informed that I had received these reports, which did not happen. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 19, 2015 - All - credit reporting companies do not allow my accessing my report via the website they set up and i do not know why. Please advise. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 17, 2015 - - says I owe them money ; I do n't believe I owe - anything. What - has done is damage my credit with the - major credit reporting agencies. Following is the background of the dispute:1 ) We live in an area in - Texas where there has been a multi-year drought. It had not rained for several years. 2 ) We had all our communications with - : - landlines, - cell phones, and a 4G Mi-Fi card for our Email and Internet needs. We have had the - services with only minimum typical problems ; nothing out of the ordinary. 3 ) Suddenly it started raining daily in our area. 4 )... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 16, 2015 - I visit www.annualcreditreport.com I put my info in and it time me out when I went back to get my free credit report it said i already recived my 1 free credit report and I tried to get it when it timed out with out giving it to me!!! ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 16, 2015 - I asked for my free credit report from TransUnion and received a request for proof of my current address, SSN, and date of birth. I have lived at my present address for the last thirty years. Their requests appear to be attempt to either delay or eliminate their obligation to provide my credit report. I also tried to call them but received nothing but recorded messages. Attached is their request. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 15, 2015 - What has happened over the last few years is when I request a copy of my free annual report from transunion they tell me the information they have on file for me does n't match what I have just given them. Then they request copies of sensitive information from me via mail. Not gon na do that. The letter I received from transunion for this year 's request says the address does n't match what they have on file so I need to send them proof of address. Please note i have lived at current address for over - years. Is it legal for them to ask for proof address. In the letter it says i can go on l... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 13, 2015 - Hi, i just never recieved my free credit report in the mail from all - agencies. Its been over a month now. - Transunion- ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 13, 2015 - I have been denied credit on many occasions and have requested a copy of my Transunion credit report and have yet to receive -. This issue has been going on for the last two or three years. I have never given any creditor or credit reporting agency no other address but the one I have lived @ for over thirteen years. I have notice every time a creditor request a copy of my files it is granted. I have even tried online to access my files, as I did today -/-/15, but was denied saying I have an on going dispute and ca n't access my files until the investigation is over. That dispute came ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 12, 2015 - On Wednesday, - -, leased a new Toyota Sienna. I called Trans Union and unfroze '' my account for 72 hours. The dealership was unable to get a copy of my credit report as it was still listed a frozen. On - -, I placed a second unfreeze request for 7 days. Again, the dealership attempted to pull a copy of my credit report and was unable to do so because the account was frozen. I called Trans Union at - on - -, escalated through - Supervisors, until I reached a - who claimed that she corrected the issue and everything was fine. However this morning, - -, the dea... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 9, 2015 - 3 years ago, I went to - bank to open a checking account ( keep in mind I had never had a credit card ). At this time, it was discovered that there was already a credit card account under my social security number at -. This was how we first found the fraud. The nice man at - bank was very helpful and we met about - more times to resolve the issue. At the time, It was not evident if the identity theft was intentional or if someone had accidently entered my social security number. Regardless, - fixed this in their systems, canceled the other guys credit card, and allowed me to op... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 4, 2015 - When trying to access trans-union credit report I was not able to obtain since they claimed I had already received my credit report this year. I did n't see any information on the site about how to contact them. I would like some assistance with this matter please, I 'm beginning to think I 've been compromised and would like to know what other steps I could take. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 4, 2015 - I went used the link on the consumer finance website for the annual free credit report. I filled out all the required information and choose the - reports I wanted. Once I submitted this information I was taken to a - page which makes me sign up for a credit monitoring services and gives me no option to opt out of this. I thought these credit bureaus were not supposed to do that? ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score November 3, 2015 - I sent Transunion a letter - - 2015 questioning several accounts on my credit reports. I sent the same letter to the other - credit bureaus. They responsded. Transunion has not yet responded and it is way over 30 days. They were supplied with copy of my drives license, social security card, and a current bill copy. No reason to not write me back. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 2, 2015 - My direct deposit for my social security check was fraudulently changed in - so I wanted to look at my credit report and ca n't get it without paying for it. I strongly feel my identity has been stolen. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report November 2, 2015 - I 've been trying to get my free annual credit report from Trans Union for more than a month and still have not received it. I mailed in the form with recommended identification several weeks ago and made numerous attempts online without success. I have also complained directly on the Trans Union website during my last failed online attempt. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 31, 2015 - I 've been requesting my annual credit report and have not received anything fromTrans-Union after requesting me to submit qualifying documents, in which I submit copies of my Drivers license, Military ID, Utility bill and a copy of my SSN, all this since - -, 2015 and have not received nothing from. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 30, 2015 - I requested a credit report do to identity theft and they said they could not prove my identity from the address iam currently I moved in -/-/- to - - - - va - I used to live at - - - - va - for about a 1y1/2 year in -/-/- ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 28, 2015 - On -/-/2015 I sent a letter questioning several accounts on my credit report. I have waited well past the 30 days they have to respond. I have received nothing in response. today is -/-/2015. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 28, 2015 - I went to - and requested my free credit report from both - and TransUnion. There are no free credit reports issued through this website as claimed. Both companies will happily provide the requested report online - if I pay for it. For free- they each refused, and told me to fill out and mail in a form with copies of my social security card, drivers license and -. ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 28, 2015 - i have told them they are not reporting and keeping up with my information. they are hanging onto things that are so old and also while i was married and have been divorced for over 3 years. i have worked very hard to improve my credit rating but it doesnt go up it keeps going down which i do not understand. i have complained but its not working and i want them to delete things that are so old should be gone and to update my credit rating as i should have really better credit now ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 27, 2015 - I have contacted the company for a hardcopy of my credit report both online and by phone and still have not received a copy ... |
TransUnion Credit reporting unable to get credit report/credit score problem getting my free annual report October 27, 2015 - I 've tried to apply for a loan and was denied. Then i tried to obtain my credit report to see why, and Transunion failed to supply me -. They said that they need more information from me. Such as driver license, bank or credit union statement, cancelled check etc ... I 've sent them another letter stating that first of all they are a privately held company no different -, and they are in business of selling my private and financial information for profit and i do not wish to supply them with any more information than my name, ssn number, address, and signature. Even that did not help th... |
TransUnion Credit reporting unable to get credit report/credit score problem getting report or credit score October 23, 2015 - i have been trying for weeks to find out my credit scores. at every website, I fill in the requested information, only to get a popup which states that my informationdoes not match credit bureau records. and there it ends. I can not even find out what the discrepancies in the infor-mation are, much less how to resolve them. I ca n't even find out if there is a physical location in my town where I could takemy actual information for comparative purposes. ... |