Review and analysis of over 30 complaints against USAA Savings
USAA Savings consumers have reported over 30 official complaints related to Settlement process and costs. Out of the 30 consumer complaints against USAA Savings, 20% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 93% were processed in a timely manner. 30% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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USAA Savings Mortgage settlement process and costs December 13, 2016 - I contracted with USAA Federal Savings Bank to refinance my existing 30 year, fixed rate, VA mortgage held by -. USAA provided a competitive rate and agreed to pay the closing costs ( including the VA funding fee ) for the loan. Additionally, I am a long time, loyal USAA member with multiple products including auto insurance, homeowners insurance, life insurance, and primary banking ( deposit accounts ). The loan closed on -/-/- at my home ( -, GA - ) with - ( USAA 's title company ) and - performing the closing. -, Esq. handled the transaction personally. The loan w... |
USAA Savings Mortgage settlement process and costs December 9, 2016 - I refinanced my home with USAA and did not receive copies of any of the loan documents that I signed. Additionally, I received $310.00 less than the amount identified on my final Closing Disclosure form.... |
USAA Savings Mortgage settlement process and costs August 21, 2016 - I am in the process of purchasing my first home. On - - 2016 I received the Closing Disclosure for my mortgage application. The Closing Disclosure indicated a change in the " Calculating Cash to Close '' section in the " Adjustments and Other Credits '' line item. In the Loan Estimate I received on - - 2016 this line item indicated " $0.00 '' and on my Closing Disclosure it indicates " $840.00 ''. While I was prepared to absorb some additional cost this was a shock. Section K of the Closing Disclosure I received indicates this adjustment is due to " Items Paid by Seller in Ad... |
USAA Savings Mortgage settlement process and costs August 18, 2016 - I applied for a $0.00 down payment VA loan through USAA and after being told I was pre-qualified and subsequently approved I was then asked to provide a down payment of approximately $9200.00. It was only 2 weeks before closing and after my appraisal and inspection had been paid for and after I informed my landlord I was moving out. I was told I had a loan and then all of a sudden I was unfairly being required to come up with this large amount of money in just a matter of days or I would have ended up homeless. This was very unfair and deceptive and I also never received a clear explanatio... |
USAA Savings Mortgage settlement process and costs August 18, 2016 - We closed on our Minnesota home cash out refinance mortgage with USAA on - -. It was a reschedule from - -, so we ended up having to wait an extra day for the rescission period to end over the weekend for disbursement on - -. Well it is now the - and the money has not been wired to our bank, nor has the original loan been paid off. The disclosure statement, which we did n't receive until the morning of -/-/-, when I demanded it, had an additional 7 days ( from disbursement date ) of interest to the previous lender built into it. Then yesterday on -/-/- they tell... |
USAA Savings Mortgage settlement process and costs June 10, 2016 - -/-/2014, our dear friend - - -, - - - -, -, ar passed away. I have been trying to resolve her HELOC in a manner to preserve where her ashes and the ashes of her dogs were spread. I have been in contact with - - at USAA and she very rude and unsympathettic. To get to my point. We have been in negotiations since -/-/- or -/-/- and the best offer to date from USAA was - on a - HELOC without a first mortgage. After I countered their offer and sent numerous letter, made numerous phone calls and even faxed my counter offer, they claim in each instant ... |
USAA Savings Mortgage settlement process and costs March 8, 2016 - My divorce ended - -, 2014. In the divorce decree stated that I am not reliable of the mortgage that only my ex husband is reliable of the house. USAA savings bank is the mortgage lender and they keep sending me letters of how the mortgage is in default but will not talk to me. My name is not on the mortgage note or the deed and they ended up putting it on my credit. I want the mortgage taken off my credit asap if possible. If I 'm not reliable of the mortgage it should not be on my credit. I have a divorce decree that I will be sending with this to show proof. I do n't live in the house... |
USAA Savings Mortgage settlement process and costs December 4, 2015 - My complaint is a personal complaint but has ramifications throughout the mortgage lending industry. I recently agreed to a 15 year [email protected] % a very good rate that has since moved higher. However, I now believe my bank, USAA, is intentionally slowing the closing process down. We were supposed to close -/-/-. It has been rescheduled five times! The last two of which were canceled 10 minutes before the signing, as I was on my way to the meeting! However, this is not my complaint. I see a broader issue here where banks can extend people 's refinance dates in order to potentially earn ... |
USAA Savings Mortgage settlement process and costs September 30, 2015 - I 'm the seller of a property. They buyer 's lender, USAA, chose to adopt a - guideline before it was required causing a delay in the close on our house. This delay of just a couple days pushed out into the following month, costing me an extra month of interest and MI on my loan. Total cost to me is just over $1300.00. ... |
USAA Savings Mortgage settlement process and costs June 2, 2015 - I can not get anyone in the company to respond to my repeated phone calls and emails. ... |