USAA Savings Mortgage department,
Conventional fixed mortgage Settlement process and costs Minnesota
We closed on our Minnesota home cash out refinance mortgage with USAA on - -. It was a reschedule from - -, so we ended up having to wait an extra day for the rescission period to end over the weekend for disbursement on - -. Well it is now the - and the money has not been wired to our bank, nor has the original loan been paid off. The disclosure statement, which we did n't receive until the morning of -/-/-, when I demanded it, had an additional 7 days ( from disbursement date ) of interest to the previous lender built into it. Then yesterday on -/-/- they tell us we have to sign an updated disclosure ( which I have attached ) because they have to account for the extra fee to extend the lock which they were paying for. I have been asking for our funds since Tuesday and was told yesterday by our processor that the new signatures would not hold up the disbursement. Ok, then where is our money?? Can they really just keep holding our money and making us pay interest on all of it while they take their time in disbursing. Do n't let me get started on the rest of this horrible process. Worst refi I have ever been involved in!
USAA Savings customer in Minnesota
Aug 18, 2016
* Source: CFPB Complaint Database
USAA Savings response to complaint:
Closed with explanation
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