Pentagon FCU Mortgage Complaint

Pentagon FCU Mortgage department,

Conventional fixed mortgage Settlement process and costs District of Columbia

On - -, 2015, I applied for a mortgage with PenFed Federal Credit Union. The email I received on - - said To assist you with the mortgage process, - of our professional PenFed Mortgage Representatives will be in touch with you within 24 to 48 hours to discuss your application. '' No one contacted me within 48 hours. After 3 days, I called to inquire, they said they were busy and would call me by the end of the week. No one called. I called them again later that week, still nothing. On - -, I received an email from Penfed, asking me to answer/confirm '' certain questions. On - -, I responded with answers to each question. On - -, I called Penfed leaving a voicemail asking to speak by phone just so I understood the process. I never received a response or follow-up call. On - -, I emailed asking if they


Congratulations on your pre-qualified mortgage ... Your processor will be ordering the appraisal and flood certification. If you do not receive a scheduling call for your appraisal by -/-/2015, please let her know. On - -, I responded with the following message : '' Do you know where it will be held on - and at what time? What other information do you need from me? Any other forms? On the day of, will I be providing you with my account information for deposit? Will you be wiring in the money that day? '' No response has been provided to date. On - -, I emailed asking Are you free to speak with me this week by phone for - minutes? I would like to discuss the process if possible. On - -, the appraisor contacted me - not Penfed ), and asked if they could come do the appraisal in my home. The appraisal inspection took place on - - ( still no final copy or notice if it 's been completed ). On - -, I emailed asking I have not heard from you, but I did have the Assessor in my apartment last Tuesday. Are we still on track for a - - closing [ this was provided via a automated status update on - - but did not change over time -? On - -, I received an email from Penfed stating I am currently assisting the mortgage department. I have reviewed your file and show the following items are still needed : Please provide a Letter of Explanation for the following recent credit inquiries. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - PENTAGON FEDERAL CRE - -/-/2015 [ This is litterally their own credit inquiry for this mortgage, this is rediculous ] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -/-/2015 Please have your homeowners association complete the Condo Questionnaire that was previously provided. Please provide your last - -. [ I provided this information, -, told them as such during these years, and provided tax returns in lieu of this information back on - -. - are n't given to - so this is factually impossible. ] Provide a satisfactory homeowner 's insurance declaration page showing our mortgagee clause and your new loan number. Complete insurance instructions can be found on page - of the pre-qualification letter. [ I did n't understand this and inquired earlier, without receiving a response as to what they wanted ] '' Today is - -, and the closing may be on Tuesday, I do n't know because when I noted all of the problems in my mortgage process, the response given was that my Mortgage Processor should be in contact with you soon. ''